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- Tasks: Support Futures & Options clients with daily operations and manage client queries.
- Company: Join a dynamic team that bridges clients and key operational departments.
- Benefits: Enjoy a part-time role with flexible working hours and a hybrid model.
- Why this job: Be part of a collaborative culture that values proactive problem-solving and client relationships.
- Qualifications: 3-5 years in Futures Client Services or similar, with strong communication skills.
- Other info: Work 3 days a week, with 2 days in the office during probation.
The predicted salary is between 36000 - 60000 £ per year.
To provide daily operational support primarily for all Futures & Options clients as part of the Client Relationship Management (CRM) team. The CRM team works closely with F&O and Commodities desks; they also work closely with Finance, IT, Market Risk and Compliance. The CRM team is an operations-based team and provides a key link between clients and the 3 other support departments that form Operations.
Role hours of work: The CRM Department currently operates a daily 3-tier shift pattern (covering 7am through to 6pm). This is a Part-time / Job-share hybrid working role, where the candidates will work 3 days a week with 2 of those days being in the office, with an expectation that through the probationary period, all 3 days will be in the office.
Responsibilities:
- Issue and manage clients’ daily margin calls, liaising with both clients and Front Office account owners.
- Ensure that clients are called for funds when appropriate.
- Report margin calls and all subsequent actions to Desk heads, Market Risk and Senior Management.
- Payment processing and receipt management, liaising with the Treasury department to ensure accurate allocation of incoming funds.
- Management of client queries, working with Transaction processing team and Ops Control teams to ensure resolutions provided.
- Facilitation of client SSI setups and management of 3rd party payment requests.
- Setting up and maintenance of all client accounts, commissions, and interest.
- Management and processing of client position transfers.
- Management of our Client Portal, facilitating queries and issues which may arise directly from clients.
- Processing and management of all aspects of client interest payable/receivable.
- Participate in the departmental cross training plans as and when required (Deliveries and Static Data).
- To ensure all controls are adhered to and reviewed regularly for effectiveness.
Essential skills:
- At least 3-5 years’ experience in Futures/LME Client Services or equivalent operations role.
- High level of knowledge of Futures markets and relevant products, trade management of these products and reducing operational risk where possible.
- Direct experience of working within a Futures Back Office and risk-based environment.
- Proactive mindset and a desire to challenge existing procedures and processes.
- Strong communication skills, both written and verbal.
- Excellent understanding of Operational Risk.
- Strong (internal/external) customer service knowledge.
- The ability to cultivate and maintain effective relationships with key business stakeholders.
- Good knowledge of Microsoft suite of products.
Middle Office Specialist employer: Orla Rose Associates
Contact Detail:
Orla Rose Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Middle Office Specialist
✨Tip Number 1
Familiarise yourself with the Futures and Options markets. Understanding the products and their operational processes will give you an edge in discussions during interviews and help you demonstrate your expertise.
✨Tip Number 2
Network with professionals in the industry, especially those working in client relationship management or operations roles. Attend relevant events or webinars to make connections that could lead to referrals or insights about the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've managed client queries and operational challenges in your previous roles. Highlighting your proactive mindset and problem-solving skills will resonate well with the hiring team.
✨Tip Number 4
Showcase your communication skills by being clear and concise in all interactions. Whether it's during a phone call or a video interview, effective communication is key in client-facing roles like this one.
We think you need these skills to ace Middle Office Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Futures and Options client services. Emphasise your operational support skills and any specific achievements that demonstrate your ability to manage client relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your proactive mindset and how you can contribute to improving existing procedures within the CRM team.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and customer service knowledge. Provide examples of how you've successfully managed client queries and built relationships with stakeholders in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in operations.
How to prepare for a job interview at Orla Rose Associates
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the Futures and Options markets during the interview. Be prepared to discuss relevant products and how they impact client services, as this will show that you are well-versed in the field.
✨Highlight Your Client Relationship Skills
Since the role involves managing client queries and relationships, share specific examples from your past experiences where you successfully resolved client issues or improved client satisfaction. This will illustrate your strong communication skills and customer service knowledge.
✨Prepare for Operational Risk Discussions
Given the emphasis on operational risk in the job description, be ready to discuss how you've identified and mitigated risks in previous roles. This will demonstrate your proactive mindset and ability to challenge existing procedures.
✨Familiarise Yourself with the Company Culture
Research the company’s values and culture before the interview. Understanding their approach to client relationship management and operations will help you align your answers with what they are looking for, making you a more attractive candidate.
