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- Tasks: Support Futures & Options clients with daily operations and manage client queries.
- Company: Join a dynamic team that bridges clients and key operational departments.
- Benefits: Enjoy a part-time role with flexible working days and a collaborative environment.
- Why this job: Be part of a crucial team that enhances client relationships and operational efficiency.
- Qualifications: 3-5 years in Futures Client Services or similar, with strong communication skills.
- Other info: Hybrid work model with initial in-office training; proactive mindset encouraged.
The predicted salary is between 36000 - 60000 £ per year.
To provide daily operational support primarily for all Futures & Options clients as part of the Client Relationship Management (CRM) team. The CRM team works closely with F&O and Commodities desks; they also work closely with Finance, IT, Market Risk and Compliance. The CRM team is an operations-based team and provides a key link between clients and the 3 other support departments that form Operations.
Role hours of work: The CRM Department currently operates a daily 3-tier shift pattern (covering 7am through to 6pm). This is a Part-time / Job-share hybrid working role, where the candidates will work 3 days a week with 2 of those days being in the office, with an expectation that through the probationary period, all 3 days will be in the office.
Responsibilities:
- Issue and manage clients’ daily margin calls, liaising with both clients and Front Office account owners.
- Ensure that clients are called for funds when appropriate.
- Report margin calls and all subsequent actions to Desk heads, Market Risk and Senior Management.
- Payment processing and receipt management, liaising with the Treasury department to ensure accurate allocation of incoming funds.
- Management of client queries, working with Transaction processing team and Ops Control teams to ensure resolutions provided.
- Facilitation of client SSI setups and management of 3rd party payment requests.
- Setting up and maintenance of all client accounts, commissions, and interest.
- Management and processing of client position transfers.
- Management of our Client Portal, facilitating queries and issues which may arise directly from clients.
- Processing and management of all aspects of client interest payable/receivable.
- Participate in the departmental cross training plans as and when required (Deliveries and Static Data).
- To ensure all controls are adhered to and reviewed regularly for effectiveness.
Essential skills:
- At least 3-5 years’ experience in Futures/LME Client Services or equivalent operations role.
- High level of knowledge of Futures markets and relevant products, trade management of these products and reducing operational risk where possible.
- Direct experience of working within a Futures Back Office and risk-based environment.
- Proactive mindset and a desire to challenge existing procedures and processes.
- Strong communication skills, both written and verbal.
- Excellent understanding of Operational Risk.
- Strong (internal/external) customer service knowledge.
- The ability to cultivate and maintain effective relationships with key business stakeholders.
- Good knowledge of Microsoft suite of products.
Middle Office Specialist employer: Orla Rose Associates
Contact Detail:
Orla Rose Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Middle Office Specialist
✨Tip Number 1
Familiarise yourself with the Futures and Options markets. Understanding the products and their operational processes will give you an edge in discussions during interviews and help you demonstrate your expertise.
✨Tip Number 2
Network with professionals in the industry, especially those working in client relationship management or operations roles. Attend relevant events or webinars to make connections that could lead to referrals or insider information about the role.
✨Tip Number 3
Prepare to discuss your experience with managing client queries and operational risk. Be ready to provide specific examples of how you've successfully resolved issues or improved processes in previous roles.
✨Tip Number 4
Showcase your communication skills by practising how you would explain complex concepts simply. This is crucial for a role that involves liaising with clients and various departments, so being clear and concise will set you apart.
We think you need these skills to ace Middle Office Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Futures and Options client services. Emphasise your operational support skills and any specific achievements that demonstrate your ability to manage client relationships effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your proactive mindset and how you can contribute to improving existing procedures within the CRM team.
Highlight Relevant Skills: In your application, clearly outline your strong communication skills and customer service knowledge. Provide examples of how you've successfully managed client queries or facilitated client setups in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is crucial for a role that involves managing client accounts and operational risk.
How to prepare for a job interview at Orla Rose Associates
✨Showcase Your Industry Knowledge
Make sure to demonstrate your understanding of the Futures and Options markets during the interview. Discuss relevant products and your experience in managing trades, as this will show that you are well-versed in the operational aspects of the role.
✨Highlight Your Client Relationship Skills
Since the role involves managing client queries and relationships, be prepared to share examples of how you've successfully handled client interactions in the past. This could include resolving issues or facilitating communication between clients and internal teams.
✨Emphasise Your Proactive Mindset
The company values a proactive approach to challenging existing procedures. Be ready to discuss instances where you've identified inefficiencies and proposed improvements, showcasing your ability to think critically and contribute positively to the team.
✨Prepare for Operational Risk Discussions
Given the importance of operational risk in this role, brush up on your knowledge of risk management practices. Be prepared to discuss how you've previously mitigated risks in your work and how you would apply that knowledge in this position.
