At a Glance
- Tasks: Lead operations and client experience in a luxury serviced office environment.
- Company: Fast-growing luxury office brand in Central London.
- Benefits: Opportunity for career growth, competitive salary, and a dynamic work culture.
- Other info: Monday to Friday role with temp-to-perm opportunity.
- Why this job: Take ownership and drive performance in a premium workspace setting.
- Qualifications: 5+ years in operational leadership and luxury hospitality experience required.
The predicted salary is between 50000 - 65000 £ per year.
Ready to run a premium serviced office centre like it’s your own business? We are hiring an ambitious Manager to lead operations, client experience, and team culture within a fast-growing luxury office brand in Central London. This is more than facilities management; it’s an opportunity to take ownership, drive performance, and build a long-term career with a business that promotes from within.
The successful candidate will oversee the day-to-day running of a premium serviced office centre, ensuring exceptional 5-star standards across operations, facilities, hospitality, and customer experience.
Key Responsibilities- Managing daily centre operations, facilities, maintenance, security & contractors
- Ensuring H&S compliance and maintaining exceptional presentation standards throughout the building
- Acting as the main point of contact for tenants, clients, and operational escalations
- Leading and developing a high-performing front of house team
- Supporting viewings alongside sales and helping drive occupancy & client retention
- Managing supplier relationships, operational budgets & identifying efficiencies
- Delivering a seamless 5-star hospitality experience across the workspace
Monday–Friday | 5 days onsite | Temp-to-Perm
Qualifications- 5 years+ relevant operational leadership
- Luxury hospitality/service experience
- Proactive, ownership-driven mindset that thrives in a fast-paced premium environment
- People management experience essential
Operations Manager - leading luxury high-end serviced office provider in London employer: Orla Rose Associates
Join a leading luxury serviced office provider in Central London, where you can take ownership of operations and client experience in a vibrant, fast-paced environment. We pride ourselves on fostering a culture of excellence and promoting from within, offering exceptional growth opportunities for ambitious individuals. With a focus on delivering 5-star hospitality and a supportive team atmosphere, this role is perfect for those looking to make a meaningful impact while advancing their career.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - leading luxury high-end serviced office provider in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Showcase your personality! When you get that interview, let your passion for luxury service shine through. Share stories about how you've gone above and beyond in previous roles, especially in hospitality or operations. It’s all about making a memorable impression!
✨Tip Number 3
Research the company culture! Before your interview, dive into what makes this luxury office brand tick. Understand their values and think about how your experience aligns with their mission. This will help you tailor your responses and show you’re a perfect fit.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. Mention something specific from your conversation to remind them of your chat. It shows you're genuinely interested and keeps you top of mind as they make their decision.
We think you need these skills to ace Operations Manager - leading luxury high-end serviced office provider in London
Some tips for your application 🫡
Show Your Passion for Luxury Service:When writing your application, let us see your enthusiasm for delivering top-notch service. Share examples of how you've gone above and beyond in previous roles to create exceptional experiences for clients.
Highlight Your Leadership Skills:We want to know about your experience leading teams! Make sure to include specific instances where you’ve motivated and developed your team, especially in a fast-paced environment like luxury hospitality.
Be Detail-Oriented:In the world of premium serviced offices, attention to detail is key. Use your application to demonstrate how you ensure high standards in operations and client interactions. A well-structured application reflects your organisational skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Orla Rose Associates
✨Know Your Operations Inside Out
Make sure you’re well-versed in the day-to-day operations of a serviced office. Brush up on your knowledge of facilities management, health and safety compliance, and hospitality standards. This will show that you’re ready to take ownership and drive performance right from the start.
✨Showcase Your People Skills
As an Operations Manager, leading a high-performing team is key. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to motivate and develop staff. Highlight any experience you have in creating a positive team culture, as this is crucial for client experience.
✨Demonstrate Your Client-Centric Approach
Be ready to discuss how you’ve enhanced customer experiences in previous roles. Think about specific instances where you’ve gone above and beyond for clients or tenants. This will illustrate your commitment to delivering a seamless 5-star hospitality experience.
✨Prepare Questions That Matter
Interviews are a two-way street, so come armed with thoughtful questions about the company’s vision, growth plans, and team dynamics. This not only shows your interest but also helps you gauge if the company aligns with your career aspirations.
