At a Glance
- Tasks: Provide real-time technical support for traders on the trading floor.
- Company: Dynamic brokerage at the heart of global markets.
- Benefits: Hands-on experience, growth opportunities, and a fast-paced environment.
- Other info: Join a visible role with opportunities for career advancement.
- Why this job: Make a real impact on trading activity in a high-energy setting.
- Qualifications: Experience in trade floor support and strong technical skills.
The predicted salary is between 40000 - 55000 € per year.
Trade Floor Desktop Support - (Front Office Applications) London - 5 Days in the Office
We’re working with a dynamic brokerage at the heart of global markets looking to hire a Desktop Support Analyst to support traders working on the trade floor.
The Role
You’ll act as deskside technical support for the trading desk, ensuring seamless operation of trading systems, connectivity, and desktop infrastructure in a fast-paced, revenue-generating environment. From resolving live trading issues to supporting FIX connectivity and electronic platforms such as Bloomberg, Fidessa and Trading Technologies (TT), your work will have a direct impact on trading activity.
Key Responsibilities
- Provide real-time support on the trading floor, troubleshooting issues under pressure
- Support front office platforms including Fidessa, Bloomberg and in-house trading systems
- Monitor and support FIX order flow and connectivity across trading systems
- Diagnose and resolve issues impacting order execution, pricing, and market connectivity
- Work closely with traders, brokers, and external vendors to resolve incidents quickly
- Support dealer boards, voice systems, and trading desktops
- Assist with system enhancements, releases, and trading platform integrations
- Contribute to high-availability environments and disaster recovery readiness
What We’re Looking For
- Experience in a trade floor / front office support environment
- Strong understanding of electronic trading workflows
- Exposure to FIX protocol and order lifecycle
- Knowledge of market data and trading platforms (e.g. Bloomberg, Fidessa)
- Solid technical foundation across Windows, networking (TCP/IP), and infrastructure
- Ability to operate calmly in high-pressure, time-critical situations
Why Join?
- Work directly with front office revenue-generating teams
- Gain hands‑on exposure to multi-asset trading environments
- Be part of a highly visible role with real impact on trading activity
- Opportunity to grow within the team and business
Desktop Support Analyst in London employer: Orla Rose Associates
Join a dynamic brokerage at the heart of global markets as a Desktop Support Analyst, where you'll provide essential support to traders on the trade floor in London. Enjoy a vibrant work culture that fosters collaboration and innovation, with opportunities for professional growth and development in a fast-paced environment. With hands-on exposure to multi-asset trading and the chance to make a real impact on trading activity, this role offers a rewarding career path in a high-stakes industry.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst in London
✨Tip Number 1
Get to know the trading floor environment! Spend some time familiarising yourself with the key platforms like Bloomberg and Fidessa. This will not only boost your confidence but also show potential employers that you're proactive and ready to hit the ground running.
✨Tip Number 2
Network, network, network! Connect with professionals in the industry through LinkedIn or local meetups. Engaging with others can lead to valuable insights and even job opportunities that aren’t advertised yet.
✨Tip Number 3
Practice your troubleshooting skills under pressure. Simulate high-stress scenarios where you need to resolve issues quickly. This will prepare you for the fast-paced environment of a trading floor and impress interviewers with your readiness.
✨Tip Number 4
Apply directly through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your experience with trading systems and your ability to work in high-pressure situations.
We think you need these skills to ace Desktop Support Analyst in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Desktop Support Analyst. Highlight your experience with trading systems, FIX protocol, and any relevant platforms like Bloomberg or Fidessa. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting traders and how you can contribute to a high-pressure environment. Let us know what excites you about this role and our company.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in fast-paced settings. We love seeing candidates who can think on their feet and resolve problems quickly, especially in trading environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Orla Rose Associates
✨Know Your Trading Platforms
Make sure you brush up on your knowledge of key trading platforms like Bloomberg and Fidessa. Be ready to discuss how you've used these systems in the past, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools, but that you can effectively support them under pressure.
✨Understand FIX Protocol
Since the role involves supporting FIX connectivity, it’s crucial to have a solid understanding of the FIX protocol and order lifecycle. Prepare to explain how you've worked with FIX in previous roles or projects. If you can demonstrate your grasp of this technical aspect, it’ll set you apart from other candidates.
✨Stay Calm Under Pressure
The trading floor is a fast-paced environment, so be prepared to showcase your ability to handle high-pressure situations. Think of examples where you successfully resolved urgent issues or maintained composure during critical incidents. This will highlight your suitability for the role and reassure the interviewers of your capability.
✨Engage with Real-World Scenarios
During the interview, expect to face scenario-based questions. Practice articulating how you would approach common issues traders might face, such as connectivity problems or system outages. This practical demonstration of your problem-solving skills will resonate well with the interviewers and show that you’re ready for the challenges of the role.
