At a Glance
- Tasks: Provide top-notch IT support to brokers and executives in a dynamic financial environment.
- Company: Exciting boutique financial services firm located in the heart of London.
- Benefits: Competitive salary, annual bonus, and opportunities for career development.
- Other info: Join a small, collaborative team in a vibrant central London location.
- Why this job: Gain hands-on experience in a live trading environment while learning from industry experts.
- Qualifications: 1+ years in IT support with strong troubleshooting and communication skills.
The predicted salary is between 35000 - 35000 £ per year.
Location: London (Mayfair) 5 days onsite
Salary: £35,000
About the Business
The client are an exciting, forward thinking boutique financial services firm based in the West End of London with offices internationally.
The Role
You’ll be joining a fantastic IT support team of 3 with the overall team responsibility of providing exceptional levels of IT support to brokers, executives and operational staff ensuring critical systems and day-to-day technology are running smoothly across the business.
Key Responsibilities
- Troubleshoot Microsoft 365 applications, Windows OS and core business systems
- Support Bloomberg terminals and IPC Unigy dealerboards
- Assist with Cisco Meraki network monitoring and AnyConnect VPN support
- Manage users, email and file services across Azure, SharePoint and OneDrive
- Support onboarding/offboarding, hardware provisioning and asset management
- Use remote support tools such as ScreenConnect / ConnectWise
- Maintain documentation and contribute to continuous improvement initiatives
What We’re Looking For
- 1+ years experience within an IT support role
- Familiarity with Windows 10/11, Microsoft 365, and Active Directory/Azure AD
- Strong troubleshooting skills and a logical approach to problem-solving
- Great communication and customer-facing support skills
- A proactive attitude and willingness to learn in a small team environment
Tech Stack / Tools
- Microsoft 365 (Azure, SharePoint, OneDrive)
- Cisco Meraki & AnyConnect
- Yealink / Yay.com VoIP
- ScreenConnect / ConnectWise
- Windows 10/11 and general networking / comms equipment
Why Join?
- Hands-on exposure to a live trading environment
- Work in a trusted role supporting front-office users
- Learn from experienced IT professionals with genuine career development
- Central London location and collaborative culture
- Competitive salary and discretionary annual bonus
Information Technology Support Engineer employer: Orla Rose Associates
Orla Rose Associates is an exceptional employer that values relationship-building and client satisfaction within the dynamic Private Markets sector. With a strong emphasis on collaboration, our work culture fosters innovation and personal growth, offering employees ample opportunities to develop their skills in a supportive environment. Located in a vibrant area, we provide a unique blend of professional development and a fulfilling work-life balance, making us an attractive choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events in London to connect with professionals in the financial services sector. You never know who might have a lead on that perfect IT Support Engineer role.
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source software that showcases your troubleshooting abilities with Microsoft 365 and Windows OS. This can really make you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for those interviews! Brush up on common IT support scenarios, especially around Azure and Cisco Meraki. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be just what you’re looking for. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Microsoft 365, Windows OS, and any relevant troubleshooting skills. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a bit of personality!
Show Off Your Problem-Solving Skills:In your application, don’t just list your skills; give examples of how you've used them in real situations. We’re keen to see your logical approach to problem-solving and how you’ve tackled challenges in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive – a quality we value!
How to prepare for a job interview at Orla Rose Associates
✨Know Your Tech Stack
Make sure you brush up on the specific technologies mentioned in the job description, like Microsoft 365, Azure, and Cisco Meraki. Being able to discuss your experience with these tools will show that you're not just familiar but ready to hit the ground running.
✨Show Off Your Troubleshooting Skills
Prepare to share examples of how you've tackled IT issues in the past. Think of a couple of tricky problems you've solved and be ready to explain your thought process. This will demonstrate your logical approach to problem-solving, which is key for this role.
✨Communicate Clearly
Since you'll be supporting brokers and executives, strong communication skills are a must. Practice explaining technical concepts in simple terms. This will help you connect with your interviewers and show that you can effectively support non-technical users.
✨Be Proactive and Eager to Learn
The company values a proactive attitude, so come prepared with questions about their team and projects. Show your enthusiasm for learning and growing within the role. This will highlight your willingness to contribute to the team's success and continuous improvement initiatives.
