At a Glance
- Tasks: Provide real-time technical support for traders on the trading floor.
- Company: Dynamic brokerage at the heart of global markets.
- Benefits: Hands-on experience, growth opportunities, and a fast-paced environment.
- Other info: Join a visible role with opportunities for career advancement.
- Why this job: Make a real impact on trading activity in a high-energy setting.
- Qualifications: Experience in trade floor support and strong technical skills.
The predicted salary is between 40000 - 55000 € per year.
We’re working with a dynamic brokerage at the heart of global markets looking to hire a Desktop Support Analyst to support traders working on the trade floor.
The Role
You’ll act as deskside technical support for the trading desk, ensuring seamless operation of trading systems, connectivity, and desktop infrastructure in a fast-paced, revenue-generating environment. From resolving live trading issues to supporting FIX connectivity and electronic platforms such as Bloomberg, Fidessa and Trading Technologies (TT), your work will have a direct impact on trading activity.
Key Responsibilities
- Provide real-time support on the trading floor, troubleshooting issues under pressure
- Support front office platforms including Fidessa, Bloomberg and in-house trading systems
- Monitor and support FIX order flow and connectivity across trading systems
- Diagnose and resolve issues impacting order execution, pricing, and market connectivity
- Work closely with traders, brokers, and external vendors to resolve incidents quickly
- Support dealer boards, voice systems, and trading desktops
- Assist with system enhancements, releases, and trading platform integrations
- Contribute to high-availability environments and disaster recovery readiness
What We’re Looking For
- Experience in a trade floor / front office support environment
- Strong understanding of electronic trading workflows
- Exposure to FIX protocol and order lifecycle
- Knowledge of market data and trading platforms (e.g. Bloomberg, Fidessa)
- Solid technical foundation across Windows, networking (TCP/IP), and infrastructure
- Ability to operate calmly in high-pressure, time-critical situations
Why Join?
- Work directly with front office revenue-generating teams
- Gain hands‑on exposure to multi-asset trading environments
- Be part of a highly visible role with real impact on trading activity
- Opportunity to grow within the team and business
Desktop Support Analyst employer: Orla Rose Associates
Join a dynamic brokerage at the heart of global markets as a Desktop Support Analyst, where you'll provide essential support to traders on the trade floor in London. Enjoy a vibrant work culture that fosters collaboration and innovation, with opportunities for professional growth and development in a fast-paced environment. With hands-on exposure to multi-asset trading and the chance to make a real impact on trading activity, this role offers a rewarding career path in a high-stakes industry.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst
✨Tip Number 1
Get to know the company and its culture before your interview. Research their trading platforms and recent news in the financial markets. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with live trading issues, it’s crucial to demonstrate your ability to think on your feet. Consider mock scenarios where you have to resolve technical problems under pressure.
✨Tip Number 3
Network with professionals in the industry. Attend events or join online forums related to trading and desktop support. This can give you insights into what employers are looking for and might even lead to job referrals.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make an impact in the trading world. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Desktop Support Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Support Analyst role. Highlight your experience with trading systems and any relevant technical skills, like your knowledge of Bloomberg or FIX protocol. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting traders and how your background makes you a perfect fit for this fast-paced environment. Let us know what excites you about working on the trade floor.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully resolved technical issues under pressure. We love seeing how you handle challenges, especially in high-stakes situations like trading!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our dynamic team!
How to prepare for a job interview at Orla Rose Associates
✨Know Your Trading Platforms
Make sure you brush up on your knowledge of key trading platforms like Bloomberg and Fidessa. Be ready to discuss how you've used these systems in the past, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tools, but that you can also support them effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues under pressure. Think about times when you had to act quickly to fix a problem that was impacting trading activities. This will highlight your ability to stay calm and effective in high-stress situations, which is crucial for this role.
✨Understand FIX Protocol
Since the role involves supporting FIX connectivity, make sure you have a solid understanding of the FIX protocol and order lifecycle. Be prepared to explain how you've worked with FIX in previous roles or projects, as this knowledge will be key to your success on the trading floor.
✨Show Your Team Spirit
This position requires close collaboration with traders, brokers, and vendors. Be ready to discuss how you've worked in teams before and how you handle communication in a fast-paced environment. Emphasising your teamwork skills will demonstrate that you're a good fit for the dynamic culture of the brokerage.
