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- Tasks: Provide exceptional support via email, WhatsApp, and Discord to solve customer issues.
- Company: Join a fast-growing fintech start-up revolutionising customer experience with advanced AI technology.
- Benefits: Enjoy a competitive salary, hybrid work setup, and a fun, trust-based culture.
- Why this job: Be part of a dynamic team where your ideas matter and make a real impact.
- Qualifications: Experience in tech or startup support is preferred; strong communication and problem-solving skills are essential.
- Other info: This role offers great opportunities for growth and development within the company.
The predicted salary is between 28800 - 43200 ÂŁ per year.
This range is provided by Orla Rose Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Orla Rose Associates
Customer Support Associate
Company Overview:
One of the fastest growing tech start-ups in their sector with highly advanced AI-powered platforms giving their customers worldwide an unparalleled experience.
Now looking for a talented Customer Support Associate to be the front line of their global community — solving problems, answering questions, and delivering a support experience that’s as amazing as their customers.
Position Overview:
Working within their Customer Support Team you will be responsible for providing exceptional support to customers via text-based conversations to include – Email, WhatsApp and Discord. Addressing their enquiries and issues through a ticketing system, you will play a crucial role in ensuring a positive customer experience resolving problems quickly and efficiently.
What You’ll Do:
- Respond to high volume customer tickets with speed, accuracy, and empathy
- Troubleshoot issues and guide customers through their platform, rules, and processes
- Work with product, tech, and ops to squash bugs and champion customer feedback
- Help shape a world-class support ecosystem that scales with growth
What You Bring:
- You’ve worked in tech or startup support teams (bonus if it was fintech)
- You’re a natural problem-solver, sharp communicator, and detail-obsessed
- You get excited by fast-moving environments and real customer impact
- You know your way around tools like Zendesk or Jira (or you\’re a fast learner)
Why this role and business?
- A global fintech with massive momentum
- A tight, ambitious team where your ideas matter
- Competitive salary + hybrid setup from their London HQ
- Real culture: fast-paced, fun, and built on trust
This is a fantastic opportunity to join an exciting and growing Fintech start-up in London! A fantastic team of people building something great, a great place to work with loads of opportunities to grow and develop with the business.
Please get in touch for full details.
Seniority level
-
Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service and Administrative
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Customer Service Executive employer: Orla Rose Associates
Contact Detail:
Orla Rose Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, like Zendesk or Jira. If you haven't used them before, consider taking a quick online course or tutorial to get a basic understanding of how they work.
✨Tip Number 2
Show your enthusiasm for fast-paced environments by preparing examples from your past experiences where you thrived under pressure. This will demonstrate your ability to adapt and excel in a dynamic setting.
✨Tip Number 3
Research the company’s AI-powered platforms and understand their customer support philosophy. Being knowledgeable about their products will help you engage more effectively during interviews and show your genuine interest.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach when applying.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Executive position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in customer service, particularly in tech or startup environments. Use bullet points to showcase your achievements and skills, such as problem-solving and communication.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your background makes you a great fit for the fast-paced environment and your ability to handle customer inquiries effectively.
Showcase Relevant Tools Experience: If you have experience with customer support tools like Zendesk or Jira, make sure to mention this in your application. If you're a quick learner, highlight your adaptability and willingness to learn new systems.
How to prepare for a job interview at Orla Rose Associates
✨Show Your Problem-Solving Skills
As a Customer Service Executive, you'll need to demonstrate your ability to troubleshoot issues effectively. Prepare examples from your past experiences where you successfully resolved customer problems, highlighting your thought process and the steps you took.
✨Familiarise Yourself with Relevant Tools
Since the role involves using tools like Zendesk or Jira, make sure you have a basic understanding of these platforms. If you're not familiar, consider watching tutorials or reading up on their functionalities to show your willingness to learn.
✨Emphasise Empathy in Communication
Customer support is all about connecting with customers. During the interview, express how you prioritise empathy in your communication. Share instances where you went above and beyond to ensure a positive experience for a customer.
✨Research the Company Culture
Understanding the company’s culture can give you an edge. Look into Orla Rose Associates and their values. Be ready to discuss how your personal values align with theirs, especially in a fast-paced, fun environment.
