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For Companies At a Glance
- Tasks: Lead client service initiatives and enhance operational efficiency in a dynamic financial environment.
- Company: Join a leading FTSE 250 business based in the heart of London.
- Benefits: Competitive salary, professional development, and a vibrant workplace culture.
- Why this job: Make a real impact by driving innovation and building strong client relationships.
- Qualifications: Experience in senior client services roles, preferably in finance, with strong organisational skills.
- Other info: Thriving team environment with opportunities for growth and development.
The predicted salary is between 43200 - 72000 £ per year.
Leading FTSE 250 listed business in the heart of London.
Key Responsibilities
- Work with Client Service Managers, Client Services/Sales teams to execute on account strategy, including account configuration plans, deal/transaction execution and ongoing maintenance and servicing.
- Promote a culture of improvement and innovation that proactively addresses process and knowledge gaps before they arise.
- Set the tone for open communication and collaboration.
- Build and maintain strong relationships with key stakeholders, clients and internal teams to foster trust, collaboration and long-term partnerships.
- Take the lead on initiatives that directly contribute to the group's Key Performance Indicators, suggesting improvements or innovations that align with the department and business strategy.
- Lead and oversee activities across designated vertical, guaranteeing seamless execution of operational plans and service requirements.
- Act as the primary point of contact for complex client queries or internal escalations, ensuring timely resolution and effective solutions.
- Ensure that work is completed, whilst making time for training, ad hoc client queries and escalations.
- Manage workload and conduct regular catchups to determine delegation and capacity.
- Monthly and quarterly reporting on team performance to the Client Service Manager and Associate Client Service Manager, which align servicing results to the broader commercial strategy.
- Use CRM tools to provide dynamic reporting to identify trends/topics for the development of our clients/partners.
- Undertake analysis of internal data sources to actively report on opportunity identification and trend mapping.
- Drive initiatives to enhance processes, improve client experience, and optimise operational efficiency.
- Create and coordinate effective cross-practice and training workshops to support team development plans.
Skills and Experience Required
- Experience working in senior/lead positions within client/account services team in the financial sector (FX, brokerage, CSP preferred).
- Works comfortably at a senior level and possesses the ability to influence key partners.
- Strong organisational skills and the ability to handle multiple priorities within tight deadlines.
- Pro-activity in your approach to account management.
- Works comfortably in a high-pressure environment.
- Excellent interpersonal skills, including confidence, positivity, diplomacy and the ability to gain credibility, quickly.
- You must be diligent, proactive and committed.
- You must have the ability to adapt to new challenges and thrive outside of your comfort zone.
- Excellent attention to detail with a high level of accuracy.
- Positive and tenacious with the ability to proactively drive initiatives forward and motivate resources within and outside of your team.
- Strategic and commercially minded.
Senior Client Service Associate in City of London employer: Orla Rose Associates
Contact Detail:
Orla Rose Associates Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Service Associate in City of London
✨Network Like a Pro
Get out there and connect with people in the industry! Attend networking events, join relevant online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Ace the Informational Interview
Set up informal chats with professionals in your desired role. This isn’t just about asking for a job; it’s about learning from their experiences and getting insider tips. Plus, it shows you’re genuinely interested in the field!
✨Showcase Your Skills
When you get the chance to meet potential employers, make sure to highlight your relevant skills and experiences. Use specific examples that demonstrate how you’ve tackled challenges in the past, especially in client services or account management.
✨Follow Up Like a Boss
After interviews or networking events, send a quick thank-you note. It’s a simple way to show appreciation and keep you fresh in their minds. Plus, it gives you another chance to reiterate your interest in the role!
We think you need these skills to ace Senior Client Service Associate in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Client Service Associate. Highlight your experience in client services, especially in the financial sector, and showcase how you've influenced key partners in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've driven initiatives or improved processes in past positions, and don’t forget to show your enthusiasm for joining our team!
Showcase Your Skills: We want to see your strong organisational skills and ability to handle multiple priorities. In your application, give us examples of how you've managed workloads effectively and resolved complex client queries. This will help us understand how you can thrive in a high-pressure environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join StudySmarter!
How to prepare for a job interview at Orla Rose Associates
✨Know Your Stuff
Make sure you’re well-versed in the financial sector, especially in areas like FX and brokerage. Brush up on the latest trends and challenges in client services to show that you’re not just a candidate, but a knowledgeable partner who can contribute to the team.
✨Showcase Your Leadership Skills
Prepare examples of how you've led initiatives or improved processes in previous roles. Highlight your ability to influence key partners and foster collaboration, as this is crucial for a Senior Client Service Associate.
✨Be Ready for Complex Queries
Think about potential complex client queries you might face and how you would resolve them. Demonstrating your problem-solving skills and ability to handle high-pressure situations will set you apart from other candidates.
✨Emphasise Your Organisational Skills
Discuss how you manage multiple priorities and tight deadlines. Share specific strategies you use to stay organised and ensure that nothing falls through the cracks, as this role demands excellent attention to detail and proactive management.
