Location: London (Mayfair) 5 days onsite
About the Business
The client are an exciting, forward thinking boutique financial services firm based in the West End of London with offices internationally.
The Role
You'll be joining a fantastic IT support team of 3 with the overall team responsibility of providing exceptional levels of IT support to brokers, executives and operational staff ensuring critical systems and day-to-day technology are running smoothly across the business.
Key Responsibilities
- Troubleshoot Microsoft 365 applications, Windows OS and core business systems
- Support Bloomberg terminals and IPC Unigy dealerboards
- Assist with Cisco Meraki network monitoring and AnyConnect VPN support
- Manage users, email and file services across Azure, SharePoint and OneDrive
- Support onboarding/offboarding, hardware provisioning and asset management
- Use remote support tools such as ScreenConnect / ConnectWise
- Maintain documentation and contribute to continuous improvement initiatives
What We're Looking For
- 1+ years experience within an IT support tole
- Familiarity with Windows 10/11, Microsoft 365, and Active Directory/Azure AD
- Strong troubleshooting skills and a logical approach to problem-solving
- Great communication and customer-facing support skills
- A proactive attitude and willingness to learn in a small team environment
- ScreenConnect / ConnectWise
- Windows 10/11 and general networking / comms equipment
Why Join?
- Hands-on exposure to a live trading environment
- Work in a trusted role supporting front-office users
- Learn from experienced IT professionals with genuine career development
- Central London location and collaborative culture
- Competitive salary and discretionary annual bonus
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Desktop Support Analyst employer: Orla Rose Associates Ltd
Orla Rose Associates Ltd is an exceptional employer, offering a dynamic work environment where your contributions directly impact the growth of the energy sector. With a strong focus on employee development and a culture that encourages innovation and collaboration, you will find ample opportunities for personal and professional growth. Located in the UK, the company provides a supportive atmosphere that values proactive leadership and fosters meaningful workplace improvements.
