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- Tasks: Assist customers with enquiries, bookings, and provide administrative support.
- Company: Join the Orkney Ferries team and be part of a vital service.
- Benefits: Competitive salary, shift allowance, and a supportive work environment.
- Why this job: Make a difference in customer service while enjoying a dynamic work atmosphere.
- Qualifications: SCQF 5/6 qualification or 2 years relevant experience required.
- Other info: Great opportunity for career growth and building relationships with the community.
The predicted salary is between 34850 - 35571 £ per year.
Ferry Services - Shore Street
37 hours per week
Permanent
£34,850 - £35,571 / £18.06 - £18.44 per hour (including shift allowance and Distant Islands Allowance)
We are looking to recruit a committed and enthusiastic individual to become part of the Customer Service team within the Orkney Ferries offices. This position represents a challenging opportunity assisting in a range of duties including customer services, dealing with enquiries and taking bookings and details for the Ferry booking system and administrative support.
Candidates should hold a qualification at SCQF 5/6 i.e., SVQ2, National 5, Standard Grades, O Grade, Intermediate 2, SVQ3, Higher, National Certificate, Foundation Apprenticeship, or, where the essential qualification is not held, you should have a minimum of 2 years previous relevant experience, as detailed in the experience section of this person specification.
Candidates will also be able to demonstrate the ability to establish good working relationships with all levels of staff and to provide a professional service to the public. With a busy workload you must be organised and able to work on own initiative and prioritise work in order to cope with tight deadlines. Excellent organisational, administrative and communication skills are essential for this role.
This post is subject to Level 1 Disclosure Scotland clearance.
For more information regarding this post, please contact Nicola Owen or Allanah O'Hagan on 01856 872044.
Closing Date: 23:59 on Sunday 8 February 2025
Please note that interview expenses are not payable for this post.
Customer Services Adviser, Orkney Ferries - ORK10001 employer: Orkney Islands Council
Contact Detail:
Orkney Islands Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Adviser, Orkney Ferries - ORK10001
✨Tip Number 1
Get to know the company! Research Orkney Ferries and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Services Adviser, you'll need to interact with various people. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights about the company culture and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the job with Orkney Ferries.
We think you need these skills to ace Customer Services Adviser, Orkney Ferries - ORK10001
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Services Adviser role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your excellent communication skills in your written application. Use clear and concise language to show us you can convey information effectively.
Highlight Relevant Experience: If you’ve got previous experience in customer service or administrative roles, make sure to showcase that! We’re looking for candidates who can hit the ground running, so let us know what you’ve done before.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at Orkney Islands Council
✨Know Your Stuff
Make sure you understand the role of a Customer Services Adviser and the specific duties involved. Familiarise yourself with the Orkney Ferries booking system and any common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves dealing with the public, be prepared to demonstrate your communication skills. Think of examples where you've successfully handled customer enquiries or resolved issues. Highlighting your ability to build good relationships with colleagues and customers will set you apart.
✨Organise Your Thoughts
With a busy workload expected, it’s crucial to show that you can prioritise tasks effectively. Prepare to discuss how you manage your time and stay organised, especially under pressure. You might even want to bring a few examples of how you've juggled multiple responsibilities in the past.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the company culture. This shows that you’re not just interested in the job, but also in how you can fit into their environment. It’s a great way to leave a lasting impression!