At a Glance
- Tasks: Be the friendly face of Picky, helping customers with their queries.
- Company: Join Picky, a vibrant company dedicated to excellent customer service.
- Benefits: Enjoy flexible hours and comprehensive training to boost your skills.
- Other info: We value flexibility in availability, so let's chat about what works for you!
- Why this job: Great opportunity to develop customer service skills in a supportive team environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
The predicted salary is between 28800 - 43200 £ per year.
As the first point of contact for The Pickaquoy Centre, the Customer Services Advisor plays a key role in creating a positive and welcoming experience for all users. You will act as an ambassador for the Centre, delivering consistently high standards of customer service.
You will work both independently and as part of a supportive team, undertaking a wide range of reception and customer service duties including handling enquiries, processing bookings, managing cash transactions, basic administrative tasks, and promoting the Centre's facilities and services. Full training will be provided, however a positive attitude, strong communication skills, and basic level of administrative knowledge are desirable.
This role requires a flexible approach to working hours across weekdays and weekends, including early mornings and late finishes. We are committed to being flexible where possible and welcome discussions about the availability you can offer.
Closing date for applications is Wednesday, 10 June 2026.
#J-18808-LjbffrCustomer Services Advisor in Kirkwall employer: Orkney Gin Company
Picky is an excellent employer that values its employees by fostering a supportive and flexible work culture, ideal for those seeking a rewarding role as a Customer Services Advisor. With comprehensive training provided, team collaboration encouraged, and opportunities for personal growth, you will thrive in an environment that prioritises customer satisfaction while accommodating your availability. Join us in creating memorable experiences for our customers in a friendly and dynamic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Advisor in Kirkwall
✨Tip Number 1
Show your enthusiasm for customer service during any interactions you have with us. Whether it's through networking or informal chats, let your passion shine through, as we value candidates who genuinely enjoy helping others.
✨Tip Number 2
Be prepared to discuss your availability openly. Since we appreciate flexibility, sharing your schedule and willingness to work various shifts can set you apart from other candidates.
✨Tip Number 3
Familiarise yourself with our company values and customer service philosophy. This knowledge will help you align your answers with what we stand for, demonstrating that you're a great fit for our team.
✨Tip Number 4
If you have any previous experience in customer service, think of specific examples where you went above and beyond for a customer. Sharing these stories can highlight your initiative and problem-solving skills during discussions.
We think you need these skills to ace Customer Services Advisor in Kirkwall
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand what Picky is looking for in a Customer Services Advisor. Highlight key responsibilities and required skills that you can demonstrate in your application.
Tailor Your CV:Make sure your CV reflects your customer service experience, even if it's not extensive. Include any relevant skills, such as teamwork, communication, and problem-solving, that align with the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for customer service. Mention specific examples of how you've helped customers in the past or how you would approach customer interactions at Picky.
Highlight Availability:Since the role requires flexibility, clearly state your availability in your application. Be honest about the hours you can work, including early mornings and late finishes, to show your willingness to meet their needs.
How to prepare for a job interview at Orkney Gin Company
✨Show Your Enthusiasm
As a Customer Services Advisor, your enthusiasm for providing excellent customer service is key. Make sure to express your passion for helping others during the interview, as this will resonate well with the hiring team.
✨Demonstrate Teamwork and Independence
Be prepared to discuss examples of how you've successfully worked in a team as well as independently. Highlighting your ability to collaborate and use your initiative will show that you can thrive in their environment.
✨Flexibility is Key
Since the role requires a range of availability, be honest about your schedule and show your willingness to adapt. This flexibility is something that Picky values, so make it clear that you're open to discussing your availability.
✨Prepare for Common Scenarios
Think about common customer service scenarios and how you would handle them. Practising responses to potential questions about dealing with difficult customers or resolving complaints will help you feel more confident during the interview.
