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- Tasks: Help customers connect with EE products and services over the phone.
- Company: Join a dynamic team at EE in Stoke-on-Trent.
- Benefits: Competitive salary, flexible working, and family-friendly policies.
- Why this job: Make a difference by guiding customers through their connection journey.
- Qualifications: No specific experience needed; just be helpful and calm.
- Other info: Enjoy career development opportunities and community volunteering days.
The predicted salary is between 26968 - 26968 £ per year.
Salary: £26,968.00
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferable skills to success in a Customer Service Home Connections role with EE.
Location: Stoke-on-Trent
Employment: Full time • Permanent
Join our Home Connections Team in Stoke. You’ll be talking to customers over the phone when they join, guiding them through the process of getting their products and services connected, and helping with initial queries around in-home setup or their first bill. You don’t need specific experience to join us; provided you’re naturally helpful, calm and can build relationships, we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’ll do everything we can to make sure you don’t miss an appointment, or can look after your family in an emergency. We offer opportunities to schedule your own breaks and banking time, and the option of occasional home working.
Responsibilities:
- Provide customer support by guiding new customers through the connection process for EE products and services over the phone.
- Assist with in-home setup or questions about the first bill.
- Build relationships with customers to ensure a smooth experience and clear communication.
What’s in it for you?
- Starting salary of £26,968.00
- Online GP access by telephone or video 24/7 for you and your immediate family (fully funded)
- Market-leading paid carers leave (up to 2 weeks) for colleagues who are caring for family or friends who are disabled, ill or elderly
- Family Leave — equalised maternity, paternity, and adoption leave with 18 weeks full pay and 8 weeks half pay in the first year
- Discounts on EE & BT products, including mobile and broadband
- Opportunity to carve your own career path with development support
- Season Ticket Travel Loan to help with travel costs to and from work
- Volunteering days to give back to your local community
- Optional Private Healthcare and Dental cover for you and your family
Customer Service Advisor - Stoke in Stoke-on-Trent employer: ORIX Auto Infrastructure Services Limited
Contact Detail:
ORIX Auto Infrastructure Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Stoke in Stoke-on-Trent
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on EE and their values. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! Since this role is all about helping customers with their queries, think of examples from your past where you've successfully solved issues. This will give you confidence during the interview.
✨Tip Number 3
Be yourself! The job description mentions that you don’t need specific experience, so focus on showcasing your natural helpfulness and calmness. Let your personality shine through; it’s all about building relationships!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about the role and benefits right there, making it easier for you to prepare.
We think you need these skills to ace Customer Service Advisor - Stoke in Stoke-on-Trent
Some tips for your application 🫡
Show Your Problem-Solving Skills: In your application, highlight any experiences where you've solved problems or helped others. We love candidates who can think on their feet and provide solutions, so don’t be shy about sharing those moments!
Be Yourself: We want to get to know the real you! Use a friendly tone in your writing and let your personality shine through. Remember, we’re looking for someone who’s naturally helpful and calm, so let that come across in your application.
Tailor Your Application: Make sure to read the job description carefully and tailor your application to match. Mention specific skills or experiences that relate to the role of a Customer Service Advisor, especially around building relationships and guiding customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at ORIX Auto Infrastructure Services Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Service Advisor does at EE. Familiarise yourself with the connection process for their products and services, as well as common customer queries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Problem-Solving Skills
Since the role involves solving problems, think of examples from your past experiences where you've successfully resolved issues. Whether it's gaming or tech-related, be ready to share how you approached challenges and what the outcomes were. This will highlight your transferable skills.
✨Practice Active Listening
During the interview, practice active listening by paying close attention to the questions asked. Respond thoughtfully and ask clarifying questions if needed. This shows that you value communication and are keen on building relationships, which is crucial for a Customer Service Advisor.
✨Emphasise Your Flexibility
EE values flexibility, so be prepared to discuss how you can adapt to different situations. Share any experiences where you've had to adjust your schedule or approach to meet customer needs. This will demonstrate that you're a great fit for their dynamic work environment.
