Part Time Customer Service Advisor in Newcastle upon Tyne

Job Details

Where: EE Gosforth (BT Customer Contact Centre, Gosforth Park Way, Newcastle upon Tyne NE12 8ET)

Part Time: 20 or 25 hours per week

Salary: £13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses

Hourly rate: £12.82 per hour rising to £13.12 per hour at 8 months in role

Start date: February 2026

Shift Pattern (example – may vary):

• 20 hours per week – 15:45-21:00 Mon/Fri; OFF Sat/Sun
• 25 hours per week – 12:30-21:00 Mon/Fri; OFF Sat/Sun

Why this job matters

Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role at EE. You’ll be talking over the phone to customers with all sorts of broadband tech‑related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership – you’ll be there for the customer supporting them all the way.

You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships we can train you on the rest.

We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning well do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.

Benefits

• A great starting salary of £13,379.73 rising to £13,698.13 after 8 months of being here, plus incentives and bonuses.
• Online GP Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
• Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
• Family Leave – Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
• Huge discounts of EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
• Support in carving your own career path. We are passionate about developing our people and well support you in achieving the career you want.
• Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
• Volunteering days, so you can give back to your local community.
• Optional Private Healthcare and Dental, to protect you and your family.

Seniority Level

Entry level

Employment Type

Part‑time

Job Function

Other – Administrative and Support Services