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- Tasks: Assist customers with broadband queries and provide solutions over the phone.
- Company: Leading customer service company with a focus on support.
- Benefits: Competitive salary, paid family leave, and private healthcare options.
- Why this job: Kickstart your career in a supportive environment with training provided.
- Qualifications: No experience needed; just a passion for helping others.
- Other info: Entry-level role with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
A leading customer service company is seeking a Customer Service Advisor in Doncaster. This entry-level role involves assisting customers with broadband-related queries over the phone, ranging from simple questions to more complex issues. No specific experience is required as training will be provided.
The position offers a competitive salary and various benefits, including paid family leave and private healthcare options.
Technical Broadband Support Advisor in Doncaster employer: ORIX Auto Infrastructure Services Limited
Contact Detail:
ORIX Auto Infrastructure Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Broadband Support Advisor in Doncaster
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves assisting customers over the phone, try role-playing with a friend or family member. This will help you feel more confident when handling queries and give you a chance to refine your communication style.
✨Tip Number 3
Be ready for situational questions! Think about how you would handle different customer scenarios. We recommend preparing examples that showcase your problem-solving skills and ability to stay calm under pressure.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Technical Broadband Support Advisor in Doncaster
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're excited about helping customers with their broadband queries!
Tailor Your Application: Make sure to customise your application to highlight any relevant skills or experiences, even if they’re not directly related to broadband. We love seeing how you can bring your unique background to the role!
Keep It Clear and Concise: We appreciate a straightforward approach! Make your application easy to read by using clear language and keeping it concise. This helps us quickly understand why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at ORIX Auto Infrastructure Services Limited
✨Know Your Broadband Basics
Before the interview, brush up on common broadband terms and issues. Understanding concepts like bandwidth, latency, and router settings will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen carefully. This is crucial for a customer service role. Make sure to nod and respond appropriately to the interviewer’s questions, showing that you’re engaged and ready to assist customers effectively.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you successfully resolved an issue or helped someone out. Even if it’s not directly related to broadband, showcasing your problem-solving skills will highlight your potential as a Technical Broadband Support Advisor.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company culture, training process, or team dynamics. This shows your genuine interest in the role and helps you determine if the company is the right fit for you.
