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- Tasks: Help customers with broadband tech queries over the phone, solving problems and providing support.
- Company: Join EE, a leading telecommunications company known for its innovative technology and customer service.
- Benefits: Enjoy flexible working hours, a great salary, online GP access, and generous family leave.
- Why this job: Make a difference while developing your skills in a supportive team culture with career growth opportunities.
- Qualifications: No specific experience needed; just be helpful, calm, and good at building relationships.
- Other info: Flexible breaks, occasional home working, and volunteering days to give back to the community.
The predicted salary is between 20000 - 30000 £ per year.
Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to succeed in a Customer Service Technical role with EE.
Why not use your skills to make a difference and join our Broadband Technical Team in Doncaster? You’ll be talking over the phone to customers with all sorts of broadband tech-related queries. You could be helping someone with a simple router question or something that needs a bit more work and ownership; you’ll be there for the customer supporting them all the way.
You don’t need specific experience to join us. Provided you’re naturally helpful, calm, and can build relationships, we can train you on the rest.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment or can look after your family in an emergency. Just a few ways we’re doing this include allowing you to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £25,087 plus incentives and bonuses.
- Online GP giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carers leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave giving all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Huge discounts on EE & BT products including your Mobile and Broadband saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Season Ticket Travel Loan giving you the funds to pay for your travel to and from work up front, making a difference where it counts.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support, and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor employer: ORIX Auto Infrastructure Services Limited
Contact Detail:
ORIX Auto Infrastructure Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common broadband issues and solutions. This will not only help you feel more confident during the interview but also demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills by engaging in mock conversations. Being able to explain technical concepts in simple terms is crucial for a Customer Service Advisor role, so make sure you can convey information clearly.
✨Tip Number 3
Showcase your ability to build relationships by preparing examples from your past experiences. Whether it's through gaming or tech-related interactions, having relatable stories can set you apart from other candidates.
✨Tip Number 4
Research EE's values and culture. Understanding what they stand for will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Relevant Skills: Emphasise your problem-solving abilities and any experience with technology or gaming. These skills are directly transferable to the Customer Service Technical role, so make sure to showcase them in your CV and cover letter.
Tailor Your CV: Customise your CV to reflect the job description. Focus on your communication skills, ability to build relationships, and any previous customer service experience, even if it's informal. This will help you stand out as a suitable candidate.
Craft a Compelling Cover Letter: Write a cover letter that explains why you're interested in the role and how your background makes you a great fit. Mention your enthusiasm for helping others and your willingness to learn, as these qualities are valued by EE.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ORIX Auto Infrastructure Services Limited
✨Show Your Problem-Solving Skills
Since this role involves helping customers with tech-related queries, be prepared to discuss how you've solved problems in the past. Share specific examples from your experience, whether it's from gaming, technology, or any other relevant situation.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, you'll need to communicate clearly and effectively. Practice explaining complex ideas in simple terms, and be ready to showcase your ability to build rapport with customers during the interview.
✨Highlight Your Flexibility
EE values flexibility, so be sure to mention any experiences that demonstrate your adaptability. Discuss how you manage your time and handle unexpected situations, as this will show you're a good fit for their dynamic work environment.
✨Express Your Willingness to Learn
Since no specific experience is required, emphasise your eagerness to learn and grow within the company. Talk about how you approach new challenges and your commitment to developing your skills in customer service and technical support.
