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For Companies At a Glance
- Tasks: Help customers with their accounts and find solutions over the phone.
- Company: Join EE, a leading telecommunications company focused on customer satisfaction.
- Benefits: Enjoy flexible working, great salary, online GP access, and discounts on products.
- Why this job: Make a difference while developing your career in a supportive team environment.
- Qualifications: No specific qualifications needed; just bring your life experience and communication skills.
- Other info: Opportunities for home working and volunteering days to give back.
The predicted salary is between 19500 - 24000 £ per year.
Full time: Permanent
Salary: £23,504 rising to £24,064 at 9 months in role, plus uncapped commission
Hourly rate: £12.05
Are you someone that has a wealth of life experience which could help you navigate challenging situations? This could be resilience from raising a family, or the life skills you’ve built up from years of building relationships with those around you. If so, you have the transferable skills to succeed in a Customer Service Billing role with EE.
Why not use your skills to make a difference and join our Billing Team in Merthyr? We need people like you to speak with our customers over the phone about their account, listen to their needs and work together to find the best possible outcome.
We understand that life never stands still, and like most roles within EE, this opportunity is designed with flexibility in mind. We’re here to support you in being successful, meaning we’ll do everything we can to make sure you don’t miss that appointment, or can look after your family in an emergency. Just a few ways we’re doing this include giving you the opportunity to schedule your own breaks and banking time, and the option of occasional home working.
What’s in it for you?
- A great starting salary of £23,504 rising to £24,064 after 9 months, plus incentives and bonuses.
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to support colleagues caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave providing all parents 18 weeks full pay and 8 weeks half pay in the first year.
- Huge discounts on EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
On top of all that, we’ve got a great team culture, meaningful support and tailored training to help you build a lasting career. What are you waiting for?
Customer Service Advisor employer: ORIX Auto Infrastructure Services Limited
Contact Detail:
ORIX Auto Infrastructure Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you can navigate challenging situations effectively.
✨Tip Number 2
Research EE's values and customer service approach. Understanding their ethos will allow you to align your answers with what they are looking for, making you a more appealing candidate.
✨Tip Number 3
Practice active listening skills. During the interview, showcase your ability to listen and respond thoughtfully, as this is crucial for a Customer Service Advisor role where understanding customer needs is key.
✨Tip Number 4
Prepare examples from your life experience that highlight your resilience and relationship-building skills. These stories can illustrate your transferable skills and show how you can contribute positively to the team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Transferable Skills: In your application, emphasise any life experiences that have equipped you with skills relevant to customer service. Mention specific situations where you've successfully navigated challenges or built strong relationships.
Tailor Your CV: Make sure your CV is tailored to the Customer Service Advisor role. Focus on previous roles or experiences that showcase your communication skills, problem-solving abilities, and resilience.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for helping others and your understanding of the importance of customer service. Use examples from your life to illustrate how you can contribute to the team at EE.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that your tone is professional yet approachable, reflecting the culture at EE.
How to prepare for a job interview at ORIX Auto Infrastructure Services Limited
✨Showcase Your Life Experience
Highlight any relevant life experiences that demonstrate your resilience and ability to handle challenging situations. Whether it's raising a family or managing relationships, these skills are invaluable in customer service.
✨Understand the Role
Familiarise yourself with the specifics of the Customer Service Advisor role at EE. Be prepared to discuss how you can meet customer needs and contribute to finding the best outcomes for them.
✨Emphasise Flexibility
Since the role offers flexibility, be ready to discuss how you can adapt to different working conditions, such as scheduling breaks or working from home when necessary. This shows your willingness to align with the company's supportive culture.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the team culture, training opportunities, and career progression. This demonstrates your genuine interest in the role and the company.
