Boutique Manager in London

Are you passionate about luxury watches and experienced in the luxury industry? Do you want to be part of a renowned Swiss watchmaking company with a focus on craftsmanship and quality? Then this is your chance to excel at the Oris Boutique London to drive growth at our Mayfair Flagship Boutique. This is more than just a Boutique Manager role; it’s an opportunity to deliver best-in-class client experiences in an environment where your ideas and contribution are proactively encouraged.

Oris is an independent Swiss watch company deeply rooted in Hölstein, where we’ve been making beautiful, timeless, high-functioning mechanical watches for more than 120 years. As an independent company, we value your initiatives that will contribute to the success of our boutique – from organising events and activations to expanding our B2B network in the UK and managing our local Instagram & boutique newsletter.

Your main duties:

• Develop and implement the boutique strategy to achieve and exceed ambitious targets, leading the team on sales tactics including pushing key pieces, proactive customer outreach/follow up, and ongoing refinement of the selling ceremony.
• Recruit, lead, coach & motivate boutique sales associates to reach sales targets and oversee best-in-class clienteling behaviour & deep brand knowledge.
• Achieve high customer satisfaction across all interactions, ensuring that the team goes consistently above and beyond to support their needs, including during selling appointments, aftersales service, email/ticketing enquiries, and handling complaints.
• Maintain the highest presentation standards across all areas including visual merchandising, display furniture, sales floor, staff appearance, building maintenance, and stock room organisation.
• Build and execute the boutique activation calendar with a clear focus on ROI, including customer acquisition and retention. Activities include events, loyalty rewards, local networking & partnerships, boutique e-newsletters, social media posts (IG & FB) and seasonal moments.
• Grow data capture to enable targeted clienteling that can impact footfall and conversion.
• Leverage local networking to engage contacts with B2B partnerships and bespoke deals.
• Ownership of operational management duties including overseeing delivery checks, organising opening hours and rotas, accountability for stock compliance and inventory work, creating daily and monthly reports, and cash-book management.

The ideal candidate will have:

• 3-5 years of experience, a solid understanding of luxury retail operations and a proven track record in sales, business development, corporate deals and partnerships.
• Commercially savvy and detail-oriented, with strong business acumen, budget & project management skills, and fluency in MS Office including Outlook, PowerPoint and Excel.
• Exceptional interpersonal and leadership skills, including networking, relationship-building, clienteling and team-building.
• Highly motivated, passionate and adaptable, with excellent communication skills and high personal presentation standards.
• Able to work weekends and seasonal periods when required.

At Oris, we value your talent and dedication. In addition to a competitive salary and commission structure, we offer a stimulating work environment that encourages your growth and development.

How to apply:

If you are ready to take the next step in your career within the luxury industry, apply now and become a member of our dedicated team at Oris. Simply click the Easy Apply button to send your application. If your profile matches our search, you will be contacted by our team for an initial interview.

About Oris:

Visit our website at https://www.oris.ch/en-GB for more information about our rich history and collections. We look forward to receiving your application.