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- Tasks: Lead service operations, coordinate engineers, and ensure customer satisfaction.
- Company: Join a dynamic team in Sheffield focused on delivering top-notch technical support.
- Benefits: Enjoy a competitive salary, overtime opportunities, and a flexible work schedule.
- Why this job: Be part of a supportive culture that values efficiency and client relationships.
- Qualifications: Requires ONC/HNC in Electrical Engineering and experience in electrical service operations.
- Other info: Pool vehicle available for site visits; salary negotiable.
The predicted salary is between 36000 - 54000 £ per year.
Salary: £45,000 per annum, negotiable, plus overtime opportunities and finders fee for new business.
Location: Sheffield
Hours: 37 hours per week - flexibility required
We are looking for a Service Project Manager to take charge of coordinating service operations and providing technical support. In this key role, you’ll ensure our service team runs efficiently, projects are delivered on time, and customer expectations are met to the highest standard.
Key Responsibilities:
- Schedule and manage onsite engineers, ensuring client requirements are met promptly with minimal repeat visits.
- Work with the project management team to plan and book installation, repair, and upgrade works.
- Maximise service team efficiency, targeting 95% utilisation.
- Monitor resource allocation to optimise engineer productivity.
- Provide front-line technical support for our range of products and services.
- Investigate customer issues and provide lasting solutions to ensure satisfaction.
- Act as the main point of contact for clients regarding service schedules, work scopes, and parts availability.
- Communicate updates regularly with clients to ensure project milestones are met.
- Identify opportunities to expand business with clients.
- Ensure engineers maintain high quality and safety standards on-site.
- Work with the Service Supervisor to produce risk assessments and method statements (RAMS).
- Ensure all service activities comply with health, safety, and quality standards.
- Work with the procurement team to ensure service parts are ordered and delivered on time.
- Reduce delays and ensure efficient use of service resources.
Experience, Qualifications & Skills required:
- ONC / HNC or equivalent in Electrical Engineering or related discipline.
- Experience in switchgear systems, power distribution, or electrical service operations.
- Strong organisational and scheduling skills.
- Excellent customer service and communication skills.
- Ability to produce technical documentation and risk assessments.
- Proficiency with Microsoft Office and scheduling/project management software.
- Maintain a strong commitment to personal and professional excellence.
Additional Information:
- Salary: £45,000 per annum, with overtime opportunities. Negotiable.
- Vehicle: No dedicated vehicle allowance, but a pool vehicle is available for site visits.
Thank you for your application. Due to the volume of applications we receive, unfortunately, we are not able to respond to every application personally; therefore, if you have not heard back from us within 5 working days please assume your application has been unsuccessful. To see our other available vacancies please visit our website.
Service Project Manager employer: Orion
Contact Detail:
Orion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Project Manager
✨Tip Number 1
Familiarise yourself with the specific technical aspects of service operations, especially in switchgear systems and power distribution. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the role.
✨Tip Number 2
Network with professionals in the electrical engineering field, particularly those who have experience in project management. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your organisational and scheduling skills in detail. Think of specific examples where you've successfully managed projects or resources, as this will showcase your ability to maximise team efficiency and meet client expectations.
✨Tip Number 4
Research StudySmarter's values and recent projects to align your conversation during the interview. Showing that you understand our mission and how you can contribute will set you apart from other candidates.
We think you need these skills to ace Service Project Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in service project management, electrical engineering, and customer service. Use keywords from the job description to demonstrate that you meet the qualifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your organisational skills and experience in managing service operations. Mention specific examples of how you've successfully coordinated projects or improved efficiency in previous roles.
Highlight Technical Skills: Emphasise your proficiency with Microsoft Office and any project management software you’ve used. If you have experience producing technical documentation or risk assessments, be sure to include that as well.
Showcase Communication Abilities: Since the role requires excellent communication skills, provide examples in your application of how you've effectively communicated with clients or team members to resolve issues or ensure project milestones are met.
How to prepare for a job interview at Orion
✨Showcase Your Technical Knowledge
As a Service Project Manager, you'll need to demonstrate your understanding of electrical engineering principles and service operations. Be prepared to discuss your experience with switchgear systems and power distribution, as well as any relevant projects you've managed.
✨Emphasise Your Organisational Skills
This role requires strong organisational and scheduling abilities. Share specific examples of how you've successfully managed multiple projects or schedules in the past, highlighting your ability to maximise team efficiency and meet deadlines.
✨Demonstrate Excellent Communication
Since you'll be the main point of contact for clients, it's crucial to showcase your communication skills. Practice articulating how you would keep clients updated on project milestones and address their concerns effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially regarding customer issues. Think of scenarios where you've had to investigate and resolve technical problems, and be ready to explain your thought process and the outcomes.
