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- Tasks: Be the go-to person for customers, ensuring smooth order processing and communication.
- Company: Join a dynamic team in Slough focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive salary and the chance to develop your skills in a supportive environment.
- Why this job: This role offers hands-on experience in customer service with opportunities for growth and impact.
- Qualifications: Strong communication skills and a passion for helping others are essential; no prior experience required.
- Other info: Reach out to Jemma Bradshaw at Orion for more details about this exciting opportunity.
The predicted salary is between 25000 - 29000 £ per year.
An exciting opportunity has arisen for a proactive and detail-oriented Customer Service Executive to join our clients team in Slough. This position plays a key role in supporting the purchasing and buying function while ensuring our customers receive outstanding service. The successful candidate will be responsible for ensuring accurate order processing, managing customer communications, and coordinating delivery requirements in line with production schedules.
Key Responsibilities include being a Customer Service Executive:
- Acting as the main point of contact for internal and external customers, providing updates on order progress and product availability.
- Ensuring customer orders are processed accurately and in a timely manner, aligned with delivery schedules and regulatory requirements.
- Coordinating with the production team to facilitate smooth and punctual deliveries.
- Preparing and sending quotations to customers.
- Managing general customer enquiries with professionalism and efficiency.
- Sending order acknowledgements and maintaining accurate communication throughout the order lifecycle.
- Regularly liaising with stakeholders to stay updated on product data and availability.
The successful Customer Service Executive will have:
- A strong drive to deliver exceptional customer service.
- Excellent organisational and planning skills, with the ability to prioritise tasks effectively.
- Confidence to think on their feet and remain calm under pressure.
- Exceptional attention to detail and the ability to work across multiple systems.
- Strong communication skills, both verbal and written.
- The ability to coordinate and manage multiple activities simultaneously.
- A structured, process-driven mindset with the creativity to solve problems and suggest improvements.
If you are interested in this exciting Customer Service Executive opportunity, please don’t hesitate to get in contact with Jemma Bradshaw at Orion.
Customer Support Executive employer: Orion Electrotech
Contact Detail:
Orion Electrotech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive
✨Tip Number 1
Familiarise yourself with the company’s products and services. Understanding what you’ll be supporting will not only help you answer customer queries more effectively but also demonstrate your genuine interest in the role during any conversations.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing common customer scenarios with a friend can help you feel more confident and prepared to showcase your problem-solving abilities.
✨Tip Number 3
Research the latest trends in customer service. Being knowledgeable about current best practices can give you an edge and show that you’re proactive about improving customer experiences.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when you apply.
We think you need these skills to ace Customer Support Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise skills such as communication, organisation, and attention to detail, which are crucial for the Customer Support Executive role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully managed customer enquiries or improved processes in previous roles.
Highlight Key Skills: In your application, clearly outline your ability to handle multiple tasks, work under pressure, and maintain professionalism. Use bullet points to make these skills stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this position.
How to prepare for a job interview at Orion Electrotech
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've delivered exceptional customer service in the past. Highlight situations where you resolved issues or went above and beyond for a customer.
✨Demonstrate Organisational Skills
Since the role requires excellent organisational abilities, come ready to explain how you prioritise tasks and manage your time effectively. You might even want to share a method or tool you use to stay organised.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think about potential scenarios you might face in the role and how you would handle them, especially under pressure.
✨Communicate Clearly and Confidently
Strong communication is key for this position. Practice articulating your thoughts clearly and confidently, both verbally and in writing. This will help you make a positive impression during the interview.
