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For Companies At a Glance
- Tasks: Lead a team to deliver top-notch service and manage workshop operations.
- Company: Join a well-established company focused on operational excellence and customer satisfaction.
- Benefits: Enjoy a competitive salary, performance bonuses, and opportunities for professional growth.
- Why this job: Be part of a supportive team and make a real impact in the automotive sector.
- Qualifications: Strong leadership, customer service skills, and experience in service management required.
- Other info: This role is based in Preston, Lancashire, with a focus on special-purpose vehicles.
The predicted salary is between 42000 - 58000 £ per year.
Are you a skilled leader with a passion for delivering outstanding customer service and operational excellence? We are seeking a Service Manager to join our team in Preston, overseeing our workshop and field service operations. This is an exciting opportunity to lead a dedicated team of engineers and service professionals, ensuring top-quality service and support for our customers.
What You'll Be Doing:
- Leading & motivating the service team to meet and exceed performance targets.
- Managing customer relationships, ensuring high levels of satisfaction and retention.
- Overseeing repairs, maintenance, and service operations, prioritising efficiency and quality.
- Driving health & safety compliance, ensuring best practices are followed at all times.
- Monitoring financial performance, ensuring profitability and cost control.
- Developing staff, providing training and support to enhance skills and expertise.
Type of Service Manager we're Looking For:
- Strong team leadership skills with the ability to inspire and manage a service team.
- Excellent customer service and communication skills.
- Commercial awareness with the ability to manage budgets and maximize efficiency.
- Experience in workshop/service management within an engineering, automotive, or special-purpose vehicle sector.
- Ability to solve problems under pressure and make informed decisions.
- IT literate and competent in service management systems.
What We Offer the Service Manager:
- A competitive salary with performance-based incentives.
- A supportive team and positive working environment.
- Opportunities for professional growth and development.
- A key role in a well-established and growing company.
If you're ready to take the next step in your career and lead a team to success, we want to hear from you! Apply today and be part of an industry-leading service team!
Service Manager in Preston, Lancashire employer: Orion Electrotech Sales
Contact Detail:
Orion Electrotech Sales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Preston, Lancashire
✨Tip Number 1
Research the company and its values thoroughly. Understanding their mission and how they operate will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees in similar roles. They can provide insights into the company culture and what it takes to succeed as a Service Manager, which can give you an edge during interviews.
✨Tip Number 3
Prepare specific examples of how you've led teams to achieve performance targets in the past. Being able to demonstrate your leadership skills with real-life scenarios will show that you're capable of driving results.
✨Tip Number 4
Familiarise yourself with the latest trends in the automotive and special-purpose vehicle sectors. Showing that you are knowledgeable about industry developments can set you apart from other candidates.
We think you need these skills to ace Service Manager in Preston, Lancashire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and customer service skills. Include specific examples of how you've motivated teams and improved performance in previous roles, especially in the engineering or automotive sectors.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering outstanding customer service and operational excellence. Mention your experience in managing budgets and driving efficiency, as well as your commitment to health and safety compliance.
Showcase Relevant Experience: When detailing your work history, focus on roles that demonstrate your ability to manage service operations and develop staff. Highlight any achievements related to customer satisfaction and financial performance.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Manager role.
How to prepare for a job interview at Orion Electrotech Sales
✨Showcase Your Leadership Skills
As a Service Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired them to meet performance targets.
✨Emphasise Customer Service Excellence
Customer satisfaction is key in this role. Be ready to discuss your approach to managing customer relationships and how you've ensured high levels of satisfaction and retention in previous positions.
✨Demonstrate Financial Acumen
Understanding budgets and financial performance is crucial. Prepare to talk about your experience with cost control and how you've maximised efficiency in service operations to drive profitability.
✨Prepare for Problem-Solving Scenarios
The ability to solve problems under pressure is essential. Think of specific instances where you've faced challenges in a workshop or service environment and how you made informed decisions to resolve them.
