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For Companies At a Glance
- Tasks: Lead customer support, coordinate engineers, and manage daily operations using SAP.
- Company: Join a specialist vehicle company known for its commitment to quality service.
- Benefits: Enjoy a competitive salary and the opportunity for career growth in a dynamic environment.
- Why this job: Be part of a team that values customer satisfaction and teamwork while developing your skills.
- Qualifications: Strong customer service skills and experience with SAP or similar systems required.
- Other info: This is a full-time, permanent position with opportunities for advancement.
The predicted salary is between 36000 - 60000 £ per year.
Senior Customer Service Advisor Location: Coalville Job Type: Full-time, Permanent Salary: Competitive Our client, a specialist vehicle company, is seeking an experienced Senior Customer Service Advisor to join their team. This is a key role within the service department, where you will take the lead in supporting customers, coordinating with mobile engineers, and ensuring smooth day-to-day operations using the SAP system. The Role Be the first point of contact for customers, handling enquiries, logging jobs, and providing effective follow-ups. Coordinate daily workloads for mobile engineers, ensuring parts and technical support are readily available. Manage stock control, including booking deliveries, dispatching parcels, and handling returns. Prepare customer estimates, follow up service visits, and manage warranty returns. Support contract maintenance planning and maintain accurate records. Step in for Regional Service Managers when required during absences. What Were Looking For Strong customer service and problem-solving skills. Experience in coordinating teams and managing workloads. Proficiency with SAP or similar systems and excellent organisational skills. Experience in the parts departme…
Senior Customer Service Advisor employer: Orion Electrotech Sales Careers
Contact Detail:
Orion Electrotech Sales Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the SAP system, as it's a key part of the role. Consider taking an online course or tutorial to brush up on your skills, which will show your commitment and readiness for the position.
✨Tip Number 2
Highlight your experience in customer service during any networking opportunities. Engage with professionals in the industry on platforms like LinkedIn to gain insights and potentially get referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully coordinated teams and managed workloads in previous roles. This will demonstrate your leadership capabilities and problem-solving skills.
✨Tip Number 4
Research the company and its services thoroughly. Understanding their products and customer base will help you tailor your conversations and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Senior Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Senior Customer Service Advisor position. Highlight the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customize your CV to reflect your experience in customer service and team coordination. Emphasize any relevant experience with SAP or similar systems, and showcase your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that addresses why you are a great fit for the role. Mention specific examples from your past experiences that demonstrate your customer service skills and ability to manage workloads effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Orion Electrotech Sales Careers
✨Showcase Your Customer Service Skills
Be prepared to discuss specific examples of how you've handled customer inquiries and resolved issues in the past. Highlight your strong problem-solving skills and how they contributed to customer satisfaction.
✨Demonstrate Team Coordination Experience
Since this role involves coordinating with mobile engineers, share your experiences in managing workloads and ensuring effective communication within a team. Provide examples of how you have successfully led or supported a team in previous roles.
✨Familiarize Yourself with SAP
If you have experience with SAP or similar systems, be ready to discuss it. If not, take some time to learn the basics of SAP, as it will show your willingness to adapt and learn new systems relevant to the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing stock control or preparing customer estimates. Think through potential scenarios and how you would approach them, demonstrating your organizational skills and attention to detail.
