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For Companies At a Glance
- Tasks: Engage with customers, manage expectations, and provide top-notch support.
- Company: Join a leading company in automation and materials handling solutions.
- Benefits: Enjoy a collaborative environment and opportunities for professional growth.
- Why this job: Be part of a dynamic team focused on customer satisfaction and service excellence.
- Qualifications: Experience in customer service and technical support is a plus.
- Other info: Ideal for those looking to make an impact in a growing industry.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Technical Support Engineer Do you have experience of managing the day-to-day aftersales functions, supporting and preserving long term relationships with key accounts, capable of providing excellence and a proactive approach in product delivery including quotations and engineering support? We would love to hear from you! The Orion Team are working with a well-established business that specialises in the bespoke design, manufacturing and installation of automation and materials handling equipment and solutions. Looking to strengthen the growth of their established team with an Aftersales Engineer. Responsibilities for the Technical Support Engineer: Maintain regular contact with customers to ensure excellent customer service and understanding their business needs. As the Technical Support Engineeryou would be required to manage expectations, demands and customer complaints. Offer customers access to: Spare parts, Service Contracts, Call out / breakdown cover, Obsolescence Support Produce clear and accurate quotations using the business software system. Ensure all orders are handled and processed promptly. Focus on achieving service excellence. Work with the wider teams within the business to support the sales strategy to deliver growth within aftersales. Liaise with the design, procurement and production teams to ensure customer satisfaction and on tim…
Technical Support Engineer employer: Orion Electrotech Rail Careers
Contact Detail:
Orion Electrotech Rail Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Familiarize yourself with the specific automation and materials handling equipment that the company specializes in. Understanding their products will help you engage more effectively with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Prepare to discuss your experience in managing customer relationships and resolving complaints. Be ready to share specific examples of how you've successfully handled challenging situations in the past, as this will showcase your proactive approach.
✨Tip Number 3
Highlight your ability to work collaboratively with different teams, such as design and procurement. Think of instances where teamwork led to improved customer satisfaction or streamlined processes, as this aligns with the role's responsibilities.
✨Tip Number 4
Demonstrate your proficiency with business software systems used for producing quotations and processing orders. If you have experience with similar tools, be sure to mention it, as this will show your readiness to hit the ground running.
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Engineer position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in aftersales functions, customer service, and technical support. Use specific examples that demonstrate your ability to manage customer relationships and provide proactive solutions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and technical support. Mention your experience with managing customer expectations and how you can contribute to the company's growth in aftersales.
Highlight Technical Skills: In your application, be sure to mention any relevant technical skills or software systems you are familiar with, especially those related to producing quotations and handling orders. This will show your readiness for the role.
How to prepare for a job interview at Orion Electrotech Rail Careers
✨Show Your Customer Service Skills
Since the role emphasizes maintaining excellent customer relationships, be prepared to share specific examples of how you've successfully managed customer expectations and resolved complaints in the past.
✨Understand the Product and Services
Familiarize yourself with the company's automation and materials handling solutions. Being able to discuss their products knowledgeably will demonstrate your genuine interest and readiness for the role.
✨Highlight Your Technical Proficiency
Be ready to discuss your experience with producing quotations and using business software systems. Mention any relevant tools or software you have used in previous roles that could benefit the company.
✨Emphasize Team Collaboration
The job requires working closely with various teams. Share examples of how you've effectively collaborated with design, procurement, or production teams to achieve common goals and ensure customer satisfaction.
