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- Tasks: Manage aftersales functions and maintain customer relationships while providing excellent service.
- Company: Join a well-established business specializing in automation and materials handling solutions.
- Benefits: Enjoy a collaborative work environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team focused on customer satisfaction and service excellence.
- Qualifications: Experience in customer service and engineering support is preferred.
- Other info: Opportunity to work with innovative technology and contribute to exciting projects.
The predicted salary is between 28800 - 42000 £ per year.
Spares Engineer Do you have experience of managing the day-to-day aftersales functions, supporting and preserving long term relationships with key accounts, capable of providing excellence and a proactive approach in product delivery including quotations and engineering support? We would love to hear from you! The Orion Team are working with a well-established business that specialises in the bespoke design, manufacturing and installation of automation and materials handling equipment and solutions. Looking to strengthen the growth of their established team with a Spares Engineer. Responsibilities for the Spares Engineer: Maintain regular contact with customers to ensure excellent customer service and understanding their business needs. As theSpares Engineeryou would be required to manage expectations, demands and customer complaints. Offer customers access to: Spare parts, Service of Contracts, Call out / breakdown cover, Obsolescence Support Produce clear and accurate quotations using the business software system. Ensure all orders are handled and processed promptly. Focus on achieving service excellence. Work with the wider teams within the business to support the sales strategy to deliver growth within aftersales. Liaise with the design, procurement and production teams to ensure customer satisfaction and on time delivery is achieved. Attend and participate in…
Spares Engineer employer: Orion Electrotech Rail Careers
Contact Detail:
Orion Electrotech Rail Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spares Engineer
✨Tip Number 1
Familiarize yourself with the specific automation and materials handling equipment that the company specializes in. Understanding the products will not only help you in conversations with potential employers but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the industry, especially those who have experience in aftersales functions. Engaging with them can provide valuable insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your experience in managing customer relationships and handling complaints. Be ready to share specific examples of how you've successfully navigated challenging situations in the past.
✨Tip Number 4
Showcase your ability to work collaboratively with different teams. Highlight any past experiences where you liaised with design, procurement, or production teams to achieve customer satisfaction and timely delivery.
We think you need these skills to ace Spares Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Spares Engineer position. Highlight the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize relevant experience in aftersales functions, customer service, and engineering support. Use specific examples that demonstrate your ability to manage customer relationships and deliver excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and problem-solving skills. Mention your experience with quotations and customer complaints, and explain how you can contribute to the company's growth and service excellence.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Orion Electrotech Rail Careers
✨Understand Customer Needs
Make sure to demonstrate your ability to maintain regular contact with customers. Share examples of how you've successfully managed customer expectations and addressed complaints in the past.
✨Showcase Your Quotations Skills
Be prepared to discuss your experience with producing clear and accurate quotations. Highlight any specific software systems you have used and how they contributed to your efficiency.
✨Emphasize Team Collaboration
Talk about your experience working with cross-functional teams, such as design, procurement, and production. Provide examples of how this collaboration led to improved customer satisfaction and timely delivery.
✨Demonstrate Proactive Problem Solving
Prepare to share instances where you took a proactive approach to resolve issues or improve service delivery. This will show your commitment to achieving service excellence.
