At a Glance
- Tasks: Provide IT support for hardware, software, and lab systems in a dynamic R&D environment.
- Company: Join Orion Pharma, a leading Nordic pharmaceutical company with a vibrant culture.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Collaborate with a global team and contribute to cutting-edge drug development.
- Why this job: Be part of innovative biologics research and make a real impact in healthcare.
- Qualifications: Experience in IT support, especially in pharma or industrial settings, is preferred.
The predicted salary is between 29250 - 35750 £ per year.
Orion Pharma has established a Biologics Research & Development Center in the vibrant biomedical ecosystem of Cambridge, UK. The Biologics R&D Center represents a central piece in the long-term vision of expansion into biologics modalities by Orion Pharma. The Center’s mission is to accelerate the company's biologics research and development efforts. The Biologics R&D Center complements Orion's existing R&D efforts in Finland, where the company was founded in 1917. Currently, Orion possesses all of the functional capabilities necessary for small molecule discovery and development in Finland. Orion’s expansion into Cambridge, UK marks a pivotal step in building future innovative biologics treatments, including multi-specific antibodies, Antibody Drug Conjugates (ADC), and Chimeric Antigen Receptor T cells (CAR-T).
We are seeking an IT Specialist with hands-on experience in both remote and onsite IT support, ideally with a background in R&D environments and familiarity with supporting lab systems, their equipment as well as handling personal IT support requests. You possess strong troubleshooting skills, a proactive approach to issue resolution, and excellent interpersonal abilities to support end users efficiently.
Key Responsibilities include the following:
- Ensure proper operation of our information systems.
- Provide IT support for hardware, software including laboratory equipment, and network issues via phone, email, chat, and in-person (walk-in support).
- Troubleshoot and resolve laptops, desktops, mobile devices, printers, and other IT assets.
- Support IT infrastructure in an industrial setting, including lab systems and equipment.
- Maintain system application and IT infra information in ITSM tool.
- Perform testing and documentation to comply with Orion Pharma requirements.
- Document and track incidents, service requests, and resolutions in an ITSM tool.
- Set up and maintain new user accounts, access rights, and permissions following security policies.
- Provide guidance and follow IT policies, cybersecurity best practices, and data protection compliance.
- Escalate complex issues to second- and third-line support teams while maintaining ownership of the user experience.
- Support onboarding/offboarding by provisioning IT equipment and access.
- Manage system configuration, enhancement and life cycle.
- Contribute to continuous improvement by identifying and proposing solutions for recurring issues.
- Liaise with Finnish IT team to align all IT-related practices in global Orion organisation.
The IT Specialist will report to the Scientific Project Lead of Project Management and Operations Department, Orion Pharma R&D and to Orion Pharma’s Information Management Organisation in matrix.
Skills & Qualifications:
- Technical Proficiency: Windows, macOS, Microsoft 365, Active Directory, VPN, remote desktop tools, and enterprise applications.
- Customer-first mentality: Excellent communication, problem-solving, and interpersonal skills to assist users in a professional and patient manner.
- Adaptability & Proactiveness: Ability to work independently and handle onsite support requests in a dynamic environment.
- ITIL Framework: Familiarity with incident, problem, and change management processes.
Preferred Experience & Certifications:
- Strong experience in an IT Service Desk role, including walk-in support.
- Prior experience in pharmaceutical, biotech, or manufacturing industries.
- Certifications such as ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar.
The role is primarily located in an onsite support environment in Cambridge that includes offices and laboratories. Occasional support might be provided to Orion Pharma sites in Reading and Nottingham, UK. While the position typically follows standard working hours, on-call support or weekend availability may be necessary to meet business needs. Adherence to industry-specific security protocols and compliance regulations is essential, ensuring a safe and compliant work environment at all times.
IT Specialist, R&D UK Center (Cambridge), Research and Development, Orion Pharma employer: Orion Corporation
Orion Corporation is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Cambridge. With a strong commitment to employee growth, we provide ample opportunities for professional development and advancement within the field of oncology. Our hybrid work model ensures flexibility while maintaining a focus on quality and excellence in clinical operations, making it a rewarding environment for those passionate about making a difference in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land IT Specialist, R&D UK Center (Cambridge), Research and Development, Orion Pharma
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Orion Corporation values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Orion Corporation might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Orion Corporation!
✨Direct Apply to Orion Corporation
Let's not forget to apply directly through the Orion Corporation website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Specialist, R&D UK Center (Cambridge), Research and Development, Orion Pharma
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Orion Corporation.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Orion Corporation. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Orion Corporation
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
