Scheduling Administrator in Hemel Hempstead

Position Overview

Experienced Scheduling Administrator – Hemel Hempstead

Orion Building Engineering Services Ltd has a fantastic opportunity to add to our expanding administration office team with the role of a Scheduling Compliance Administrator. The role is fundamental to ensuring the efficient smooth management and deployment of work to meet operational needs and customer expectations, with the scheduling and coordinating of engineers across a range of planned and reactive works, ensuring optimal resource allocation and efficient service delivery. Working closely with managers, engineers, and clients, you will play a key part in keeping operations on track and exceeding client expectations.

Duties

• Coordinate and manage scheduling for the engineering team
• Ensure accurate documentation of all times to ensure compliance is met and for client information
• Liaise with engineers and clients to provide and deliver efficient scheduling of works and update on appointments
• Support and assist in administrative tasks as needed to support the department operations
• Answer incoming calls and deal with queries
• Respond to emails from clients
• Prioritise workloads effectively to meet operational needs and customer expectations
• Provide exceptional customer service and answer any client questions or relay these questions back to the office
• Consistently follow up on open queries and jobs to aid closure and completion

Requirements

• Demonstrate behaviours in line with our company values: Honesty, Professionalism and Quality
• Proven experience in a scheduling or related field
• Have strong administrative skills
• Familiar with CRM and scheduling software (JobLogic and Collabit desirable)
• The ability to work accurately with high attention to detail
• Ability to react quickly, reliably and resiliently under pressure and adapt to changing circumstances
• Flexible and adaptive thinking with a proactive approach to planning and managing change
• Excellent written and oral communication skills, with proficiency in clear, professional English. Must be able to listen and assert where necessary
• Be proficient in data entry
• Have an excellent telephone manner
• Have the ability to work effectively as a team
• Positive attitude and work ethic
• Good presentation, planning, and organisational skill, self‑motivated and able to work under their own initiative
• Clean DBS Record

Package and Benefits

40 hours per week – Monday to Friday.

The position is based on a flexible hybrid working model typically 3 days per week in the Hemel Hempstead office, depending on business needs.

Employee Assistant Programme, offering full‑time mental health support, counselling sessions, for personal and family use.

Annual performance review process.

General perks, benefits and discount offerings.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Administrative and Support Services

Equal Opportunity

Orion Building Engineering Services are committed to equal opportunities and recognise the value of having diverse teams that represent the communities we serve. We therefore encourage applications from everyone who meets the above requirements and would like to take their next career step with us.