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- Tasks: Join our Service team to enhance client experiences and manage post-booking processes.
- Company: Original Travel is an award-winning tour operator dedicated to exceptional customer service.
- Benefits: Enjoy a competitive salary, flexible working, and a comprehensive benefits package including travel perks.
- Why this job: Be part of a growing team that values collaboration, training, and delivering top-notch service.
- Qualifications: Two years in a similar role preferred; strong communication and organisational skills are essential.
- Other info: Opportunity for remote work and sabbaticals after five years of service.
The predicted salary is between 22000 - 28000 £ per year.
Job Description
We are excited to be recruiting a consultant to join our growing Service team, a position which offers excellent prospects within our award-winning tour operator. The successful candidate will work within our Operations team so experience of travel is desirable but not essential.
THE POSITION
The Service team is an integral part of the customer experience at Original Travel. The main aim is to work together with the Sales team and our clients and suppliers to deliver an exceptional standard of client service at all times. The key skills required to be successful in this role are organisation, attention to detail, communication and the ability to work well with others.
SPECIFICS
The role is varied, and the team is growing and working in different ways to improve the service we offer but the main day-to-day tasks are as follows:
• Working within the Service team in all elements of the post-booking process from confirmation of the holiday to the client’s return. Main tasks include, but are not limited to, the following:
o Communicating with clients to facilitate their travel preferences
o Performing quality assurance checks on clients' bookings for Sales Consultants
o Liaising with suppliers; communicating booking updates and making confirmations
o Queuing supplier payments and emailing remittances
o Making direct bookings of additional client services o Creating and sending clients travel documents by email, post and on travel App
• Becoming experienced with all external and in-house booking systems
• Attending some meetings from visiting suppliers to learn about the product
• Taking part in both internal and external training when required
RELEVANT EXPERIENCE
• At least two years’ experience in a similar role, ideally at a comparable travel company, but other industry experience will be considered
• Excellent organisation skills and attention to detail
• Strong communication skills – verbal and written English
• Proven ability to deliver high-quality results in a timely fashion
• Ability to work well to deadlines and under pressure
• Ability to work as part of a team and independently
• A personable manner
• Travel and product knowledge is desirable but not essential
CONDITIONS OF EMPLOYMENT
• The receipt of satisfactory references prior to the start date
• The completion of an initial three-month probationary period
• Contractual freedom to commence employment
• All applicants should be able to accept legal employment in the UK
BENEFITS
• Competitive salary of £26,0000 to £27,000 p.a., depending on experience, and a comprehensive and industry-leading benefits package including:
o 23 days annual leave, increasing one day per full year of service up to 30 days
o Comprehensive bonus and incentive schemes
o Private medical insurance
o Enhanced contributory pension scheme
o Travel insurance
o Enhanced maternity policy
o Enhanced paternity policy
o Cycle to Work scheme
o Flexible working policy, including annual ‘workation’ (work from abroad) allowance
o Sabbatical option after five years of continuous service
o Regular social events and employee development initiatives
APPLICATION PROCESS
Applicants should send their CV, and covering letter to owen.denton@originaltravel.co.uk. Applicants will then hear from Original Travel as to whether they have been invited for an interview. There will likely be two interview rounds, with an appointment announced as soon as possible thereafter
Service Consultant employer: Original Travel
Contact Detail:
Original Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Consultant
✨Tip Number 1
Familiarise yourself with the travel industry and current trends. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews, showcasing your passion for travel.
✨Tip Number 2
Network with professionals in the travel sector. Attend industry events or join online forums to connect with others. This can provide valuable insights and potentially lead to referrals that could boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and teamwork. Think of specific examples from your past experiences that demonstrate your organisational skills and attention to detail.
✨Tip Number 4
Research Original Travel thoroughly. Understand their values, mission, and the services they offer. Tailoring your responses to align with their company culture can make a strong impression during the interview process.
We think you need these skills to ace Service Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or travel-related roles. Emphasise skills like organisation, attention to detail, and communication, as these are key for the Service Consultant position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to deliver high-quality results and work well under pressure, aligning with the job description.
Showcase Teamwork Skills: Since the role requires collaboration with both clients and suppliers, include examples in your application that showcase your ability to work effectively in a team environment. Highlight any relevant projects or experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Service Consultant role.
How to prepare for a job interview at Original Travel
✨Showcase Your Communication Skills
As a Service Consultant, strong communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a scenario where you need to communicate with a client or supplier, so practice articulating your thoughts clearly and confidently.
✨Highlight Your Organisational Skills
The role requires excellent organisation and attention to detail. Bring examples of how you've successfully managed multiple tasks or projects in the past. Discuss any tools or methods you use to stay organised, as this will show your potential employer that you can handle the demands of the job.
✨Demonstrate Teamwork Ability
Since the position involves working closely with both the Sales team and clients, be ready to discuss your experience working in teams. Share specific examples of how you've collaborated with others to achieve a common goal, and emphasise your ability to adapt to different team dynamics.
✨Research the Company and Its Products
Even though travel knowledge isn't essential, showing that you've done your homework on Original Travel and its offerings can set you apart. Familiarise yourself with their services and any recent news about the company. This will not only help you answer questions but also demonstrate your genuine interest in the role.