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- Tasks: Support customers with technical queries and guide projects from concept to delivery.
- Company: Join a dynamic team focused on innovative mobile mapping solutions and cutting-edge technology.
- Benefits: Enjoy a Monday to Friday schedule, with opportunities for travel and professional growth.
- Why this job: Be part of a growing sector, enhancing your skills while making a real impact on customer success.
- Qualifications: Experience in technical support, Linux, LiDAR, and strong communication skills are essential.
- Other info: Opportunity to contribute to marketing content and participate in UK exhibitions.
The predicted salary is between 28800 - 43200 £ per year.
Job Overview: This role presents an excellent opportunity to enhance your existing technical knowledge or develop new skills and experiences. As a skilled engineer with customer-facing experience, you will have a passion for supporting customers and guiding projects from proof of concept to final delivery. You are likely to have experience in roles such as: Application Engineer, Sales Engineer, Product Engineer, Support Engineer, or existing experience with mobile mapping solutions, 3D point clouds, LiDAR, perception software, Linux and networking. Covering the UK, your responsibilities will include supporting existing customers’ hardware and software, supporting customer relationships, assisting with potential customers’ technical questions, and helping to demonstrate solutions when required. Additionally, you will be willing to support company growth in up-and-coming sectors and input on company direction. Key Responsibilities: · Provide pre-sales and after-sales support, addressing customer queries and resolving any issues in a timely manner, including handling RMA’s for hardware supplied. · Support the following products – LiDAR, LiDAR perception software, Inertial Navigation, Georeferencing software with potential of adding more products to the support list. · Help guide proof-of-concept projects to implementation. · You will manage and update a support ticketing system. · Contribute to marketing content through setting up demonstrations and example scenarios and recording data. · Travel to occasional UK exhibitions, customers and suppliers for training and meetings. · Work office hours, Monday to Friday, from 9:00 AM to 5:00 PM. Key Skills: · Technical Customer Support: Previous experience in providing technical customer support. · Technical Experience – o Knowledge of Linux (particularly docker) and networking. o LiDAR sensors and understanding of 3D point clouds. o MQTT experience. o Knowledge of inertial navigation and Georeferencing. o Robotics applications exposure. · Communication: Exceptional written and verbal communication skills, essential for effectively defining issues and supporting customers. · IT Proficiency: Competent in IT, with experience in CRM or ticketing systems tools being highly desirable. · Initiative: Use your own initiative to find solutions when they are not readily available. · Motivated: Self-motivated with a strong drive for supporting customers and company initiatives. · Team Collaboration: Ability to work effectively within a small team while dealing with large corporations
Applications Engineer employer: Original Talent Recruitment
Contact Detail:
Original Talent Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as LiDAR, 3D point clouds, and Linux. Having hands-on experience or projects that showcase your skills in these areas can set you apart from other candidates.
✨Tip Number 2
Since this role involves customer interaction, practice your communication skills. Be prepared to discuss how you've successfully supported customers in the past and how you can apply that experience to help potential clients with their technical questions.
✨Tip Number 3
Research StudySmarter's products and services thoroughly. Understanding our offerings will allow you to demonstrate how you can contribute to marketing content and support customer relationships effectively during the interview.
✨Tip Number 4
Be ready to discuss your initiative and problem-solving skills. Think of examples where you've had to find solutions independently, especially in a technical context, as this aligns with the expectations for the Applications Engineer role.
We think you need these skills to ace Applications Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical customer support, particularly with LiDAR, 3D point clouds, and Linux. Use specific examples to demonstrate your skills and achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your technical expertise. Mention how your previous roles as an Application Engineer or similar positions have prepared you for this role.
Highlight Communication Skills: Since exceptional communication is key for this position, provide examples of how you've effectively communicated technical information to customers or team members in the past.
Show Initiative and Motivation: In your application, emphasize your self-motivation and ability to take initiative. Share instances where you proactively solved problems or contributed to projects, showcasing your drive to support customers and company growth.
How to prepare for a job interview at Original Talent Recruitment
✨Show Your Technical Knowledge
Be prepared to discuss your experience with LiDAR, 3D point clouds, and Linux. Highlight specific projects where you've applied these technologies, as this will demonstrate your technical expertise and relevance to the role.
✨Demonstrate Customer Support Skills
Since the role involves significant customer interaction, share examples of how you've successfully resolved customer issues in the past. Emphasize your communication skills and ability to handle technical queries effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to discuss how you would approach guiding a proof-of-concept project or managing a support ticket. This shows your initiative and practical understanding of the role.
✨Express Your Motivation and Team Spirit
Convey your passion for supporting customers and contributing to company growth. Share experiences that highlight your ability to work collaboratively within a team, especially in high-pressure situations.
