At a Glance
- Tasks: Lead and support a dynamic Customer Service team to deliver exceptional service.
- Company: Join Original Style, a top UK manufacturer of premium ceramic tiles.
- Benefits: Enjoy a competitive salary, pension plan, employee discounts, and ongoing training.
- Other info: Be part of a creative community focused on quality and innovation.
- Why this job: Make a real impact by coaching a passionate team and enhancing customer experiences.
- Qualifications: Previous supervisory experience in customer service and strong communication skills.
The predicted salary is between 32907 - 32907 £ per year.
- Salary – £33 to £35k
- We will review and respond to applicants after a two week period
About the Role
We're looking for an experienced Customer Service Supervisor to assist the day-to-day operation of our Customer Service team.
Working closely with the Head of Customer Service, and the Team Leader.
You will help deliver excellent service to our B2B and B2C customers while coaching and assisting a team of Customer Service Advisors.
About Us
Original Style is a leading UK manufacturer and distributor of premium ceramic tiles, supplying both trade and retail customers across the UK and internationally.
We are passionate about quality, innovation and delivering outstanding customer service.
Key Responsibilities
- Supervise and support the Customer Service team.
- Coach and develop team members.
- Monitor service levels and team performance.
- Handle escalated customer enquiries and complaints.
- Work closely with all internal departments to ensure a seamless customer experience.
- Drive continuous improvement initiatives and support the implementation of new systems.
About You
- Previous customer service supervisory experience.
- Experience in a B2B and/or B2C environment.
- Strong communication and people skills.
- Good problem-solving and organisational skills.
- Able to prioritise and work well in a busy environment.
- Working with Us
When you join our team, you're becoming part of a friendly, creative community passionate about design and exceptional customer service.
Along with the opportunity to work with stunning products and inspiring customers, we offer:
- Company Pension Plan
- Ongoing Training
- Recognition for Long Service
- Employee Discounts
- Medicash Healthcare Cashplan (including shopping, travel and gym discounts)
JOB DESCRIPTION
- DEPARTMENT: CUSTOMER SERVICE
- REPORTS TO: HEAD OF CUSTOMER SERVICE
- PURPOSE OF THE ROLE
The Customer Service Supervisor is responsible for supporting the day-to-day operation of the Customer Service Team, ensuring a professional, efficient and consistent service across all customer channels, including UK Distribution, Export, US Distribution, Retail, e-commerce and Designworks.
Working closely with the Customer Service Team Leader and key stakeholders across the business, the role provides operational leadership, supports team development, maintains service standards, manages escalated customer enquiries and contributes to continuous improvement across Customer Service operations.
- MAIN RESPONSIBILITIES
- Support the day-to-day management and organisation of the Customer Service team.
- Work closely with the Customer Service Team Leader to ensure effective workload management, team support and delivery of service standards.
- Coach and support Customer Service Advisors, encouraging engagement, accountability and high performance.
- Support recruitment, induction, training and ongoing development of team members.
- Oversee resource needs, service delivery and escalation.
- Promote a positive team culture focused on collaboration and continuous improvement.
- Customer Service Operations
- Ensure consistent delivery of excellent customer service across all routes to market.
- Support the management of customer enquiries, orders and requests, ensuring timely and effective resolution.
- Manage escalated customer enquiries and complaints, providing appropriate investigation, communication and resolution.
- Support complex order management, product availability and operational queries.
- Ensure customer communications are accurate, timely and aligned with Company standards.
- Performance & Process Improvement
- Monitor customer service performance, service levels and key performance indicators.
- Produce and review customer service reports, identifying trends and opportunities for improvement.
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Customer Service Supervisor in Exeter employer: Original Style | Tiles to Inspire
Original Style is an exceptional employer, offering a vibrant and supportive work environment in Exeter where creativity and customer service excellence thrive. Employees benefit from ongoing training, a comprehensive pension plan, and unique perks like employee discounts and a healthcare cash plan, all while being part of a passionate team dedicated to quality and innovation in the ceramic tile industry.
Contact Details:
Original Style | Tiles to Inspire Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Exeter
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Original Style | Tiles to Inspire. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Original Style | Tiles to Inspire before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Supervisor in Exeter
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Original Style | Tiles to Inspire:Your cover letter is your chance to shine! Tell us why you want to work at Original Style | Tiles to Inspire specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Original Style | Tiles to Inspire!
How to prepare for a job interview at Original Style | Tiles to Inspire
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
