At a Glance
- Tasks: Provide excellent customer service and manage enquiries across various channels.
- Company: Join Agrigem, a leading supplier in horticultural and agricultural products.
- Benefits: Competitive salary, pension, 23 days leave, and employee discounts.
- Other info: Opportunities for growth and casual dress code.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: Strong communication skills and ability to multitask in a fast-paced environment.
The predicted salary is between 20250 - 24750 £ per year.
About Us
Agrigem is a leading supplier of Pesticides, Agrochemicals, Fertilisers, Grass Seed, Spraying Equipment & Landscape Supplies specialising in the Horticultural, Equine, Forestry, Home & Garden, Sports & Amenity Industries. Our commitment to excellent customer service and quality products is a priority in everything we do. We are looking for an enthusiastic individual to join our Customer Experience Team at our Saxilby office.
About The Role
As a Customer Experience Administrator, you will play a key role in our customers’ journey by providing excellent and proactive service. You will be responsible for managing customer enquiries via multiple different channels as well as interacting with all areas of the business and external customers and suppliers. This is a fast-paced and dynamic environment that requires strong communication skills and a confident, professional attitude.
Key Responsibilities
- Dealing with customer enquiries via telephone, email and online selling platforms in a timely manner
- Liaising with couriers and suppliers to ensure a smooth delivery experience and resolution of problems
- Raising claims, product returns and replacements efficiently
- Maintaining accurate records of interactions and transactions
- Tracking customers’ orders and offering solutions to problems
- Supporting the Customer Experience Team and wider business where needed
Essential Skills
- Strong communication and interpersonal skills
- Ability to prioritise and manage multiple tasks
- Good IT skills, including confidence in using Microsoft Office and payment systems
- Basic Mathematics and English
- Confident working in a fast-paced environment
Desirable Skills
- Previous customer service experience
- Knowledge or experience of the industry
What We Offer
- Competitive Salary including a company pension
- Opportunities for growth and development
- 23 days annual leave per year (Plus Bank Holidays)
- Employee benefits and discounts scheme
- Free on-site parking
- Casual dress
Customer Experience Administrator in Saxilby employer: Origin UK Operations and Origin Amenity
Elixir Garden Supplies is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those eager to grow their eCommerce skills in a fast-paced environment. With a strong emphasis on employee development, the company offers hands-on experience in digital trading and customer journey optimisation, while also providing opportunities to collaborate across various teams. Located in a vibrant area, employees benefit from a supportive atmosphere that values creativity and innovation, making it an ideal place for individuals looking to make a meaningful impact in the online retail space.
Contact Details:
Origin UK Operations and Origin Amenity Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Administrator in Saxilby
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Origin UK Operations and Origin Amenity. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Origin UK Operations and Origin Amenity before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Administrator in Saxilby
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Origin UK Operations and Origin Amenity:Your cover letter is your chance to shine! Tell us why you want to work at Origin UK Operations and Origin Amenity specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Origin UK Operations and Origin Amenity!
How to prepare for a job interview at Origin UK Operations and Origin Amenity
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
