Sales Support and Customer Service in Montrose

Reporting into the National Sales Support Manager and the Site Manager, you will liaise with internal and external customers daily to ensure that exceptional customer service is always provided.

Core responsibilities

• Checking and validating new orders received electronically by F4F, email and post to ensure price, grade and customer details are correct and adhere to current local and National commercial arrangements
• Ensuring new orders are entered accurately into the company’s computer system in a timely manner
• Challenging and validating order amendments ensuring price, grade, and customer details are in line with current trading paramete
• Supporting and assisting Commercial/Sales Directors and Wholesale/Retail Managers as required to include preparation of Sales circulars/literature and site visits
• Being the first point of contact for the customers for all of their enquiries
• Liaising with the Transport Coordinator and Site Manager to ensure hauliers are booked in for collection of product in accordance with daily booking limits
• Assisting the Transport Coordinator with order chasers, calling hauliers for ETA’s etc and entering all relevant information into the company’s chaser system
• Chasing customer collect orders to ensure product is collected from site within the agreed time period
• Producing price lists in conjunction with the commercial team and maintaining the database of recipients and the price list they receive
• Working under the guidance of the National Sales Support Manager and Business Support Services Team in relation to policies, procedures and processes
• Assisting with the despatch desk and weighbridge system (when needed) to ensure goods received and despatched are processed according to company procedures/protocols
• Assisting colleagues on site or at other sites across the UK due to holiday, sickness or work load to ensure the smooth running of the national business (No travel required)
• Training other office staff (depending on experience)
• To adhere to company procedures in relation to all aspects of the IT systems, Business admin processes, procedures and policies
• To carry out all other reasonable requests from line management

Skills Required

• Ensure exceptional customer service is always delivered through a pro-active and approachable attitude.
• Be punctual and demonstrate excellent organisational skills.
• Demonstrate attention to detail, highlighting possible errors to management where applicable.
• Maintain an excellent telephone manner both internally and externally, keeping a calm presence within the office and on the telephone when under pressure.
• Establish strong working relationships with both the small on-site team and national teams, including other sites and the Business Support Services team.
• Ensure a high level of accuracy is maintained when using the Company Computer systems to ensure correct grade and pricing information.
• Be willing to support others as and when required.
• Manage your workload, and expectations effectively in a sometimes, high pressured environment.
• It’s you we’re interested in

At Origin, we want everyone to have an equal opportunity to achieve their full potential.

We positively encourage applications from all suitably qualified and eligible candidates, regardless of their gender, ethnicity, disability, age, sexuality, religion or belief, marital status, pregnancy and maternity.

Having a diverse and inclusive business is vital for our future success and that’s why we treat all our applicants fairly and with respect, irrespective of their background or any other protected characteristic.