At a Glance
- Tasks: Manage and grow customer accounts while maximising revenue and ensuring exceptional service.
- Company: Dynamic company focused on building strong customer relationships and driving sales growth.
- Benefits: Competitive salary, flexible working options, and opportunities for professional development.
- Other info: Fast-paced environment with plenty of room for personal and career growth.
- Why this job: Join a vibrant team and make a real impact on customer success and business growth.
- Qualifications: Strong sales skills, excellent communication, and a knack for relationship building.
The predicted salary is between 38250 - 46750 £ per year.
The Sales Account Manager is responsible for managing, developing and growing a portfolio of customer accounts to maximise revenue, profitability and customer retention. The role focuses on building strong, long-term customer relationships, identifying new sales opportunities, and ensuring customers receive an exceptional level of service. Working closely with internal teams, the Sales Account Manager will proactively manage customer performance, develop account growth plans, identify opportunities for cross-selling and upselling, and contribute to the achievement of business sales objectives. The role requires a commercially focused individual with excellent communication, relationship management and negotiation skills.
Responsibilities
- Account Management & Customer Relationships
- Develop and maintain strong relationships with existing customers, acting as the primary point of contact for all account-related matters.
- Build trusted relationships with key decision-makers and stakeholders within customer organisations.
- Conduct regular customer reviews to understand business needs, identify opportunities and address any concerns.
- Ensure a consistently high level of customer satisfaction through proactive account management and responsive service.
- Manage customer expectations and resolve issues effectively, escalating where appropriate.
- Sales Growth & Business Development
- Grow sales revenue and profitability across a designated customer portfolio.
- Identify opportunities for upselling, cross-selling and product range expansion.
- Develop and implement account development plans to maximise customer spend and long-term value.
- Reactivate dormant accounts and recover lost business where opportunities exist.
- Prospect and develop new business opportunities within agreed market sectors.
- Support the achievement of team and organisational sales targets through proactive customer engagement.
- Maintain an active pipeline of opportunities and progress them through to successful conversion.
- Commercial Management
- Monitor and analyse sales performance, customer spend and profitability.
- Produce accurate sales forecasts and account plans.
- Negotiate pricing, terms and commercial agreements within authorised limits.
- Ensure all customer activity supports business profitability objectives.
- Identify and manage potential commercial risks within customer accounts.
- Customer Service & Operational Support
- Work collaboratively with Customer Services, Operations, Supply Chain, Marketing and Finance teams to ensure customer requirements are met.
- Coordinate customer orders, quotations and enquiries as required.
- Ensure customer issues are managed efficiently and resolved in a timely manner.
- Communicate effectively with internal stakeholders to provide updates on customer requirements and priorities.
- Market Intelligence & Continuous Improvement
- Monitor market trends, competitor activities and customer developments with support from the Category Management Team.
- Gather and share customer feedback to support business improvement initiatives.
- Identify opportunities to improve processes, service delivery and customer experience.
- Contribute ideas and recommendations that support business growth and operational efficiency.
- Reporting & Administration
- Maintain accurate customer records, sales forecasts and activity logs within company CRM systems.
- Produce regular sales and account performance reports.
- Ensure all documentation, quotations and customer communications are completed accurately and professionally.
- Adhere to company policies, procedures and quality standards.
- Undertake any other duties reasonably required by the business.
Skills Required
- Commercial & Sales Skills
- Strong sales, negotiation and influencing skills.
- Proven ability to identify and develop sales opportunities.
- Ability to build profitable and sustainable customer relationships.
- Commercial awareness with a focus on revenue growth and profitability.
- Strong business development and account planning capabilities.
- Communication & Relationship Building
- Excellent verbal and written communication skills.
- Ability to build credibility and rapport with customers at all levels.
- Strong presentation and customer engagement skills.
- Professional and customer-focused approach.
- Analytical & Organisational Skills
- Ability to analyse sales data and identify trends and opportunities.
- Strong planning, organisation and time management skills.
- Ability to manage multiple priorities effectively.
- High attention to detail and accuracy.
- Personal Attributes
- Self-motivated and results driven.
- Positive, proactive and resilient attitude.
- Strong problem-solving and decision-making skills.
- Ability to work independently and as part of a team.
- Adaptable and responsive within a fast-paced environment.
- Demonstrates accountability and ownership for achieving objectives.
Sales Account Manager in Knaresborough employer: Origin UK Operations and Origin Amenity
Elixir Garden Supplies is an exceptional employer that fosters a dynamic and inclusive work culture, perfect for those eager to grow their eCommerce skills in a fast-paced environment. With a strong emphasis on employee development, the company offers hands-on experience in digital trading and customer journey optimisation, while also providing opportunities to collaborate across various teams. Located in a vibrant area, employees benefit from a supportive atmosphere that values creativity and innovation, making it an ideal place for individuals looking to make a meaningful impact in the online retail space.
Contact Details:
Origin UK Operations and Origin Amenity Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Account Manager in Knaresborough
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Account Manager at Origin UK Operations and Origin Amenity, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Origin UK Operations and Origin Amenity. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Account Manager in Knaresborough
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Origin UK Operations and Origin Amenity:When writing your cover letter, make sure to tailor your message specifically for Origin UK Operations and Origin Amenity. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Origin UK Operations and Origin Amenity
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Origin UK Operations and Origin Amenity that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Origin UK Operations and Origin Amenity that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Origin UK Operations and Origin Amenity’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
