Leakage Field Technician in Gateshead

The Leak Detection Technician is responsible for identifying, investigating, and reporting water leaks within client water distribution networks. Working closely with the geospatial team and the Origin Orbit Project Manager, the role focuses on investigating Points of Interest (POIs) generated for leakage detection and supporting client water efficiency objectives. This position contributes directly to reducing water loss, protecting network assets, and maintaining a reliable water supply for customers. The role involves the use of advanced acoustic, correlator, and pressure monitoring technologies, accurate data reporting, and close collaboration with repair teams and clients. The Leak Tech also supports research, innovation, and continuous improvement initiatives within the business.

Roles and Responsibilities

• Leak Detection & Investigation
  • Investigate Points of Interest (POIs) provided by the Origin geospatial team.
  • Conduct on-site leak detection surveys using acoustic, correlator, and pressure monitoring equipment.
  • Perform step-testing and flow/pressure analysis to identify leakage zones.
  • Pinpoint and verify leak locations to support efficient and cost-effective client repairs.
• Monitoring, Reporting & Data Management
  • Record all field findings accurately using handheld devices, GIS systems, and company reporting tools.
  • Produce reports of leak locations, type, severity, and any repair activities undertaken.
  • Track and monitor leak repair progress and confirm resolution through re-surveys and post-repair validation.
• Operational & Technical Support
  • Support repair crews by accurately marking leak locations and providing technical assessment of leaks.
  • Assist in achieving KPI targets related to leakage detection, repair, and reduction.
  • Maintain, calibrate, and operate leak detection equipment in accordance with manufacturer standards.
  • Maintain customer & stakeholder engagement by providing advice and communicating with the relevant parties.
• Continuous Improvement & Innovation
  • Stay informed on new leak detection technologies and best practices.
  • Contribute to R&D and innovation projects aimed at improving product and service performance.
  • Provide constructive feedback to equipment suppliers and internal teams to refine detection processes.
  • Support the training and mentoring of new or less experienced team members.

Outputs

• Accurate detection and reporting of network and private-side leaks.
• Timely and reliable delivery of survey data and reports.
• Achievement of KPI and performance targets for leakage reduction.
• Verified leak repairs confirmed through post-repair validation.
• Continuous contribution to operational improvements and innovation.

HSEQ Responsibilities

• Familiarise with the Origin Policies & Safe Systems of Work, including the policies on HSEQ and Risk Management.
• Promote a culture of safety, environmental, sustainability and quality.
• Ensure that all work conducted is done so while maintaining industry leading HSEQ standards.
• Actively participate in any job or HSEQ training or instruction by or on behalf of Origin Tech or its clients.
• Work under Safe Systems at Work and contribute as required to Toolbox Talks.
• Contribute to "stop the job" policy and positive company safety culture.
• Keep all equipment and vehicles in safe, compliant working condition and ensure calibration standards are met.

Role Requirements

• Proven experience in leak detection and water network operations.
• Strong understanding of water distribution networks, hydraulics, and leakage management principles.
• Skilled in the use of acoustic, correlator, tracer gas, and digital leak detection technologies.
• Competent in the use of GIS platforms, data logging, and analysis tools.
• Understanding of industry standards.
• Knowledge of step-testing and flow/pressure analysis techniques.
• Familiarity with equipment calibration and maintenance processes.

Additional Desirable Skills

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills with the ability to engage with clients and colleagues.
• High attention to detail and accuracy in recording and reporting.
• Ability to work independently and collaboratively within field-based teams.
• Organised, proactive, and able to manage workloads effectively under changing priorities.
• Physically fit and comfortable working outdoors in varied conditions.
• Flexible approach to working hours, including occasional evenings, nights, or weekends.
• Full, clean UK driving licence.
• Adaptable, dependable, hard-working, able to listen to advice and feedback, and highly motivated.

Benefits We Offer

• Competitive Salary (Reviewed regularly)
• 28 Days holiday allowance (plus Bank holidays)
• Private Health Insurance
• 8% Company Pension
• Paid Overtime
• Career progression opportunities
• Permanent, Full Time Role – 40 hours per week, Monday to Friday (overtime as required)
• Location – Base Locations – Team Valley, Gateshead; Field Based – Role may involve National and International travel as required to meet the needs of the business
• Right to work in the UK required – no visa sponsorship available for this role