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- Tasks: Build positive relationships with patients and assist them during therapy onboarding.
- Company: Join a dynamic team at Medtronic in Watford.
- Benefits: Competitive salary, hybrid work model, and supportive work environment.
- Other info: Opportunity for career growth and to work in a collaborative atmosphere.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: Fluent in English, Greek, and Italian; experience with MS Office and CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
Location: Watford
Salary: Competitive Salary
Responsibilities:
- Builds positive relationships with patients, assisting with goal setting, realising goals, identifying, and overcoming concerns during therapy onboarding.
- Use dynamic communication skills to identify patient unmet needs and "pain points" and utilize objection handling techniques to communicate with the patient.
- Monitor Helpline call activity, online learning activity, and CareLink data to identify patients that may need additional support and direct to appropriate group for intervention.
- Measure success through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings.
- Test and conduct "proof of concept" sessions with patients to enhance StartRight solutions.
- Cooperate and coordinate with Medtronic team members encouraging a positive work environment, adapting to changing situations, environments, and various shifts to meet customer needs.
- Available to work on-call outside of business hours as scheduled in department.
- Work hybrid (2 days office).
Personal Specification:
- Fluent in English, Greek and Italian.
- Computer literate with experience using MS Office suite (Word, Excel, Outlook) and a CRM system.
- Ability to effectively multi-task (navigate between programs to access customer data and input).
- Ability to build relationships with patients that creates trust and engagement whilst providing real-time care instructions.
- Basic to intermediate level of math skills required to assist customers with their vital statistics.
Customer Service Representative – Greek and Italian Speaker in Watford employer: Origin Recruitment
Contact Detail:
Origin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative – Greek and Italian Speaker in Watford
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock sessions with a mate or in front of the mirror. Focus on showcasing your dynamic communication skills and how you can build relationships with patients.
✨Tip Number 3
Be ready to adapt! The job requires you to handle various situations and shifts. Show that you’re flexible and can thrive in a changing environment during your interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Service Representative – Greek and Italian Speaker in Watford
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for Greek and Italian speakers, make sure to highlight your language proficiency in your application. Use examples that showcase how you've used these languages in customer service or other relevant roles.
Tailor Your CV: We want to see how your experience aligns with the responsibilities listed in the job description. Customise your CV to reflect your skills in building relationships, handling objections, and providing support to customers.
Be Personable in Your Cover Letter: Your cover letter is a chance to let your personality shine through! Share a brief story about a time you helped a customer overcome a challenge, showing off your dynamic communication skills.
Apply Through Our Website: To make sure your application gets noticed, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at Origin Recruitment
✨Brush Up on Your Language Skills
Since this role requires fluency in Greek and Italian, make sure you practice speaking and understanding both languages. You might be asked to demonstrate your language skills during the interview, so consider preparing some common customer service scenarios in both languages.
✨Know the Company and Its Values
Research the company’s mission and values, especially how they relate to patient care. Understanding their approach will help you align your answers with what they’re looking for, showing that you’re not just a fit for the role but also for the company culture.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving and communication skills. Think of examples from your past experiences where you successfully handled customer concerns or built relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Tech Savvy
As the role involves using MS Office and a CRM system, be ready to discuss your experience with these tools. If you have specific examples of how you’ve used technology to improve customer interactions or streamline processes, share those during the interview.