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- Tasks: Lead a dynamic team to deliver exceptional customer service and resolve complex queries.
- Company: Join a leading international healthcare company with a supportive culture.
- Benefits: Enjoy a competitive salary, pension scheme, gym discounts, and more perks.
- Other info: Flexible hybrid working model with excellent career growth opportunities.
- Why this job: Make a real difference in customer care while developing your leadership skills.
- Qualifications: Fluent in German and English, with previous team leadership experience.
The predicted salary is between 34600 - 34600 £ per year.
Location: St Neots, Hybrid only in the office once a week
Salary: £34,600 + Benefits
Client Profile: Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.
Key Responsibilities:
- Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
- Lead a Team of Customer Care Administrators
- Coach and Develop a High Performing Team
- Resolve complex customer queries and complete follow-up actions.
- Use bespoke IT systems to resolve and process customer orders and queries.
- Carry out various channel quality reviews and help your team develop using a coaching approach.
- Conduct regular 1-1s and performance reviews
- At peak times, take calls and handle customer enquiries.
- Assist with Recruitment with Customer Care
- Collaborate with colleagues to help us be the best we can be.
- Develop product and process knowledge to continue providing excellent customer service.
Personal Specification:
- Previous Team Leader/Supervisor experience
- Passionate about delivering customer service.
- Fluent in spoken and written German and English.
- Willing to learn how to use a variety of bespoke IT systems.
- Positive and engaging communication skills.
- Flexible Coaching & feedback skills.
- Effective Change Leadership
- Ability to work in a team, ask for help and trust colleagues.
- Ability to prioritise a varied workload.
- Take ownership and drive team engagement
- Interpret department, team and individual metrics for continuous improvement.
- Problem-solving skills to take the initiative and develop your knowledge.
2-week rotational shift:
Week 1: Monday to Friday, 09:45 to 18:00
Week 2: Monday, Tuesday, Wednesday, Friday and Saturday, 11:45 to 20:00
Company Benefits:
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
German Speaking Customer Care Team Leader - (Hybrid, mostly remote) employer: Origin Recruitment
Contact Detail:
Origin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Care Team Leader - (Hybrid, mostly remote)
✨Tip Number 1
Get your networking game on! Reach out to current employees at the company through LinkedIn or other platforms. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research the company, understand their values, and think about how your experience aligns with the role. We want to see that passion for customer service shine through!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on your communication skills in both German and English, as they’re key for this role. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what we love to see at StudySmarter!
We think you need these skills to ace German Speaking Customer Care Team Leader - (Hybrid, mostly remote)
Some tips for your application 🫡
Show Off Your Language Skills: Since this role is all about being fluent in German and English, make sure to highlight your language skills right at the top of your application. We want to see how you can communicate effectively in both languages!
Tailor Your Experience: When you're writing about your previous experience, focus on your leadership and customer service roles. We love seeing how you've motivated teams and resolved customer queries, so give us the juicy details!
Be Yourself: We’re looking for someone with a positive attitude and engaging communication skills. Let your personality shine through in your application! Share a bit about what makes you passionate about customer care.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us.
How to prepare for a job interview at Origin Recruitment
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the company and its products. Understand their customer service philosophy and be ready to discuss how you can contribute to their goals, especially in a leadership role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to motivate and coach a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance through effective coaching.
✨Practice Your Language Skills
Since this role requires fluency in both German and English, practice speaking about your experiences and skills in both languages. Be prepared to switch between languages during the interview if needed, as it will showcase your comfort level and proficiency.
✨Engage with the Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This not only shows your interest but also helps you assess if the company is the right fit for you.