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- Tasks: Handle customer calls and queries, ensuring top-notch service.
- Company: Join a leading healthcare company with a supportive culture.
- Benefits: Competitive salary, pension scheme, gym discounts, and health plans.
- Other info: Flexible hybrid work model with great career growth potential.
- Why this job: Make a difference in customer service while working remotely.
- Qualifications: Fluent in Swiss German, with strong communication skills.
The predicted salary is between 26400 - 26400 £ per year.
Customer Service Representative - (Hybrid, mostly remote)
Location: Cambridge (Remote and 1 x per month in the Office)
Salary: £26,400
Client Profile:
Origin Multilingual is proud to announce, we are searching for a Swiss German Speaking Customer Service Representative to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose:
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- Managing email queries
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification:
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a ‘can do’ attitude
- Attention to detail with high level of communication skills is essential
- German Fluent speaker
- Computer literacy
- A passion to deliver the highest quality for our client’s customers
Shift Pattern:
Week 1: Monday to Friday, 09:45 – 18:00 UK Time
Week 2: Monday to Thursday, 09:45 – 18:00 UK Time & Saturday, 08:00 – 16:15 UK Time
Additional benefits:
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
Swiss German Speaking Customer Service Representative in Cambridge employer: Origin Recruitment
Contact Detail:
Origin Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Swiss German Speaking Customer Service Representative in Cambridge
✨Tip Number 1
Get to know the company before your interview! Research their values, products, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your Swiss German skills! Since this role requires fluency, brush up on your language skills by having mock conversations or even recording yourself. It’ll boost your confidence and help you communicate effectively during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you’re engaged and eager to learn more about the role and the company culture. Plus, it gives you a chance to assess if it's the right fit for you!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you fresh in their minds. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Swiss German Speaking Customer Service Representative in Cambridge
Some tips for your application 🫡
Show Off Your Swiss German Skills: Make sure to highlight your fluency in Swiss German in your application. We want to see how you can communicate effectively with our customers, so don’t hold back on showcasing your language skills!
Tailor Your CV and Cover Letter: Take a moment to customise your CV and cover letter for this role. Mention any relevant customer service experience and how it aligns with the responsibilities listed in the job description. We love seeing candidates who take the time to connect their skills to what we need!
Be Professional Yet Personable: In your written application, strike a balance between professionalism and a friendly tone. We’re looking for someone who can build rapport with customers, so let your personality shine through while keeping it professional.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Origin Recruitment
✨Brush Up on Your Swiss German
Since this role requires fluency in Swiss German, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play customer service scenarios to boost your confidence.
✨Know the Product Inside Out
Familiarise yourself with the products and services offered by the company. Being able to discuss them knowledgeably will show that you're serious about the role and can add value to customer interactions.
✨Prepare for Common Customer Scenarios
Think about common customer queries and how you would handle them. Prepare examples from your past experiences where you've successfully resolved issues or provided excellent service.
✨Show Off Your Communication Skills
As a Customer Service Representative, strong communication is key. During the interview, focus on speaking clearly and confidently, and don’t forget to listen actively to the interviewer’s questions.