At a Glance
- Tasks: Handle customer calls and queries, ensuring top-notch service and product knowledge.
- Company: Join a leading healthcare company with a focus on customer satisfaction.
- Benefits: Competitive salary, pension scheme, gym discounts, and health cash plan.
- Other info: Flexible shift patterns and opportunities for personal growth.
- Why this job: Make a difference in customer experiences while working mostly remotely.
- Qualifications: Fluent German speaker with strong communication skills; experience preferred but not essential.
The predicted salary is between 27350 - 27350 £ per year.
Location: Cambridge (Remote and 1 x per month in the Office)
Salary: £27,350 per year
Client Profile:
Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- Managing email queries
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a ‘can do’ attitude
- Attention to detail with a high level of communication skills is essential
- German Fluent speaker
- Computer literacy
- A passion to deliver the highest quality for our client’s customers
Shift pattern:
E Shift + Saturday (37.5 hours per week): Monday, Tuesday, Wednesday, Friday, Saturday (11:45 – 20:00)
Additional benefits:
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
German Customer Service Representative - (Hybrid, mostly remote) in Cambridge employer: Origin Recruitment
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