At a Glance
- Tasks: Handle customer calls and provide top-notch service to enhance customer satisfaction.
- Company: Join a leading healthcare company with a focus on customer care.
- Benefits: Enjoy a competitive salary, pension scheme, health plan, and discounts at top brands.
- Other info: Flexible work environment with opportunities for personal growth.
- Why this job: Make a difference in customer experiences while working mostly remotely.
- Qualifications: Customer service experience is a plus, but a positive attitude is key.
The predicted salary is between 26500 - 26500 £ per year.
Origin Multilingual is proud to announce that we are searching for a Czech & German OR Czech & Polish speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full‑time basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer.
Key Responsibilities
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self‑motivated, with a ‘can do’ attitude
- Attention to detail with high level of communication skills is essential
- A passion to deliver the highest quality for our client’s customers
Monday to Friday; 08:00-16:15
Additional benefits
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Contributory hospital and health cash plan
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote) in West End employer: Origin Recruitment Ltd
At Origin Multilingual, we pride ourselves on being an exceptional employer, offering a supportive and dynamic work culture that prioritises employee well-being and growth. With a hybrid working model based in the vibrant city of Cambridge, our team enjoys flexibility, competitive benefits including a contributory pension scheme and health cash plan, as well as opportunities for professional development in the thriving healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote) in West End
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone in the healthcare industry. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock calls or role-plays with a mate. This will help you feel more confident when handling customer queries and showcasing your communication skills.
✨Tip Number 3
Show off your language skills! If you're fluent in Czech and German or Polish, make sure to highlight this during interviews. It’s a massive plus for customer service roles, especially in a multicultural environment.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, we love seeing applications from motivated folks like you!
We think you need these skills to ace Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote) in West End
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the job description. Highlight any customer service experience you have, especially if it involves handling calls or queries.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your personality and explain why you're the perfect fit for this role. Mention your language skills and how they can benefit our customers.
Show Your Passion:In both your CV and cover letter, let us know why you’re excited about this opportunity. We love candidates who are genuinely passionate about delivering top-notch customer service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to see your application and get back to you quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Origin Recruitment Ltd
✨Know Your Languages
Since this role requires proficiency in Czech and either German or Polish, make sure you brush up on your language skills. Prepare to demonstrate your fluency during the interview by practicing common customer service scenarios in both languages.
✨Understand the Company
Research the healthcare industry and the specific company you're interviewing with. Familiarise yourself with their products and services so you can confidently discuss how you can add value to their customer service team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to build rapport and provide top-quality service, as these are key aspects of the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
