At a Glance
- Tasks: Handle inbound and outbound calls, ensuring top-notch service for customers.
- Company: Join a leading healthcare company with a focus on customer satisfaction.
- Benefits: Competitive salary, hybrid work model, and contributory pension scheme.
- Other info: Flexible shift patterns and opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while working remotely.
- Qualifications: Fluent Spanish speaker with strong communication skills; experience preferred but not essential.
The predicted salary is between 25000 - 25000 € per year.
Location: Cambridge (Remote and 1 x per month in the Office)
Salary: £25,000 per year
12 Month Fixed Term Contract
Client Profile: Origin Multilingual is proud to announce, we are searching for a Spanish Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer.
Key Responsibilities:
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- Managing email queries
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a ‘can do’ attitude
- Attention to detail with high level of communication skills is essential
- Spanish Fluent speaker
- Computer literacy
- A passion to deliver the highest quality for our client’s customers
Shift pattern:
Week 1: Monday to Friday, 07:00 to 15:15
Week 2: Monday to Friday, 09:45 to 18:00
Additional benefits:
Contributory pension scheme of up to 6% Opportunity to buy
Spanish Customer Service Representative employer: Origin Recruitment Ltd
At Origin Multilingual, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee well-being and growth. As a Spanish Customer Service Representative, you will enjoy the flexibility of a hybrid working model, competitive salary, and a contributory pension scheme, all while contributing to an industry leader in healthcare. Our culture encourages collaboration and continuous learning, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Spanish Customer Service Representative
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your Spanish! Since this role is all about customer service in Spanish, brush up on your language skills. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. A friendly chat can give you insider tips and maybe even a referral, which can really boost your chances.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Spanish Customer Service Representative
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Spanish Customer Service Representative. Highlight any relevant experience, especially in customer service, and don’t forget to showcase your Spanish language skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your skills align with what we’re looking for. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your ability to communicate clearly and effectively. Use concise language and check for any typos or errors before submitting.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Origin Recruitment Ltd
✨Brush Up on Your Spanish
Since this role requires fluency in Spanish, make sure to practice your language skills before the interview. Try to engage in conversations or even role-play common customer service scenarios in Spanish to boost your confidence.
✨Know the Company Inside Out
Research Origin Multilingual and their position in the healthcare industry. Understanding their values, mission, and the products they offer will help you tailor your answers and show that you're genuinely interested in the role.
✨Prepare for Common Customer Service Scenarios
Think about how you would handle various customer service situations, such as dealing with a difficult customer or managing multiple queries at once. Be ready to share specific examples from your past experiences, even if they're not directly related to this role.
✨Show Off Your Communication Skills
As a Customer Service Representative, strong communication is key. During the interview, focus on speaking clearly and confidently. Practice active listening and ensure you articulate your thoughts well, demonstrating your ability to build rapport with customers.
