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- Tasks: Handle customer calls and queries, ensuring top-notch service and satisfaction.
- Company: Join a leading healthcare company with a focus on customer care.
- Benefits: Enjoy a competitive salary, pension scheme, gym discounts, and more.
- Other info: Flexible work environment with opportunities for personal and professional growth.
- Why this job: Make a difference in customer experiences while working mostly remotely.
- Qualifications: Fluency in Czech & German or Czech & Polish; customer service experience is a plus.
The predicted salary is between 25000 - 25000 £ per year.
Location: Cambridge (Remote and 1 x per month in the Office)
Salary: £25,000 per year
Client Profile:
Origin Multilingual is proud to announce, we are searching for a Czech & German OR Czech & Polish Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer.
Key Responsibilities:
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- Managing email queries
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a ‘can do’ attitude
- Attention to detail with high level of communication skills is essential
- Czech & German OR Czech & Polish Fluent
- Computer literacy
- A passion to deliver the highest quality for our client’s customers
Shift pattern: Monday to Friday; 08:00-16:15
Additional benefits:
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote) in Manchester employer: Origin Recruitment Ltd
Contact Detail:
Origin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote) in Manchester
✨Tip Number 1
Get your networking game on! Reach out to friends, family, or even former colleagues who might know someone in the healthcare industry. A personal connection can often get your foot in the door faster than a CV.
✨Tip Number 2
Practice makes perfect! Before any interview, do a mock call with a friend. Focus on how you’d handle customer queries and showcase your communication skills. This will help you feel more confident when it’s time to shine.
✨Tip Number 3
Show off your language skills! If you're fluent in Czech & German or Czech & Polish, make sure to highlight this during interviews. It’s a massive plus for customer service roles, so don’t be shy about it!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote) in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and language skills. We want to see how your background fits with the role, so don’t be shy about showcasing your relevant experience!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how your skills can add value to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Language Skills: Since we're looking for Czech & German or Czech & Polish speakers, make sure to highlight your fluency in these languages. We want to know how you can connect with our customers in their native tongue!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Origin Recruitment Ltd
✨Know Your Languages
Make sure you brush up on your Czech and German or Czech and Polish skills before the interview. Be ready to demonstrate your fluency, as this role heavily relies on effective communication with customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to build rapport and provide top-notch service, as this is key for the role.
✨Familiarise Yourself with the Company
Do a bit of research on the healthcare industry and the specific services offered by the company. Understanding their products will help you answer questions confidently and show your genuine interest in the role.
✨Prepare for Remote Work Questions
Since this position is mostly remote, be ready to discuss how you manage your time and stay motivated while working from home. Share any strategies you have for maintaining productivity and communication in a hybrid work environment.