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- Tasks: Handle inbound and outbound calls, ensuring top-notch customer service.
- Company: Join Origin Multilingual, a leader in the healthcare industry.
- Benefits: Enjoy remote work, gym discounts, and a contributory pension scheme.
- Other info: Flexible shifts available, with opportunities for personal growth.
- Why this job: Be part of a supportive culture while making a real impact on customers' lives.
- Qualifications: Fluent in German, with strong communication skills; experience preferred but not essential.
The predicted salary is between 21000 - 30000 £ per year.
Location: Cambridge (Remote and 1 x per month in the Office)
Client Profile: Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- Managing email queries
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a ‘can do’ attitude
- Attention to detail with high level of communication skills is essential
- German Fluent speaker
- Computer literacy
- A passion to deliver the highest quality for our client’s customers
Different shifts available:
- Shift 1 - 5 week rotation (Late Sat) - £26,575
Week 1: Monday to Friday. 07:00 – 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00
Week 3: Monday to Friday. 11:00 – 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
Week 5: Monday to Friday. 11:45 – 20:00 - Shift 2 - 5 week rotation (Standard) - £26,500
Week 1: Monday to Friday. 07:00 – 15:15 UK Time
Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
Week 3: Monday to Friday. 11:00 – 19:15 UK Time
Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
Week 5: Monday to Friday. 11:45 – 20:00 UK Time
Additional benefits:
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
German-Speaking Customer Service Advisor - REMOTE/HYBRID employer: Origin Recruitment Ltd
Contact Detail:
Origin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German-Speaking Customer Service Advisor - REMOTE/HYBRID
✨Tip Number 1
Familiarise yourself with the healthcare industry and the specific products offered by the company. This knowledge will help you answer customer queries confidently and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your German language skills, especially in a customer service context. Being fluent is essential, so consider role-playing common customer interactions to enhance your communication abilities.
✨Tip Number 3
Showcase your ability to build rapport with customers by preparing examples of how you've successfully handled customer interactions in the past. This will highlight your interpersonal skills and 'can do' attitude.
✨Tip Number 4
Be ready to discuss your computer literacy and any relevant software experience. Familiarity with customer service platforms can set you apart, so mention any tools you've used that relate to managing calls or emails.
We think you need these skills to ace German-Speaking Customer Service Advisor - REMOTE/HYBRID
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a German-Speaking Customer Service Advisor. Familiarise yourself with the key tasks such as handling inbound and outbound calls, managing email queries, and demonstrating product knowledge.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service or similar roles. Emphasise your language skills, especially your fluency in German, and any previous experience that showcases your ability to build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your passion for delivering high-quality customer service and how your skills align with the job requirements. Be sure to include specific examples from your past experiences.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at Origin Recruitment Ltd
✨Brush Up on Your German
Since this role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with customers.
✨Know the Company and Its Products
Research the healthcare industry and the specific products offered by the company. Understanding their services will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you resolved issues or built rapport with customers, as this is crucial for the role.
✨Demonstrate a Positive Attitude
Exude a 'can do' attitude during the interview. Employers appreciate candidates who are self-motivated and enthusiastic about delivering high-quality service, so let your passion shine through.