At a Glance
- Tasks: Lead a dynamic team to deliver top-notch customer service and resolve queries.
- Company: Join a leading international healthcare company making a difference in people's lives.
- Benefits: Enjoy hybrid work, gym membership, exclusive discounts, and flexible holidays.
- Other info: Work a flexible schedule with a focus on personal development and team engagement.
- Why this job: Be part of a supportive culture that values growth, teamwork, and customer satisfaction.
- Qualifications: Fluent in German and English with previous leadership experience required.
The predicted salary is between 28000 - 40000 £ per year.
Location: St Neots, Hybrid only in the office once a week
Salary: £33,500 + Benefits
Client Profile:
Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.
Key Responsibilities:
- Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
- Lead a Team of Customer Care Administrators
- Coach and Develop a High Performing Team
- Resolve complex customer queries and complete follow-up actions.
- Use bespoke IT systems to resolve and process customer orders and queries.
- Carry out various channel quality reviews and help your team develop using a coaching approach.
- Conduct regular 1-1s and performance reviews
- At peak times, take calls and handle customer enquiries.
- Assist with Recruitment with Customer Care
- Collaborate with colleagues to help us be the best we can be.
- Develop product and process knowledge to continue providing excellent customer service.
Personal Specification:
- Previous Team Leader/Supervisor experience
- Passionate about delivering customer service.
- Fluent in spoken and written German and English.
- Willing to learn how to use a variety of bespoke IT systems.
- Positive and engaging communication skills.
- Flexible Coaching & feedback skills.
- Effective Change Leadership
- Ability to work in a team, ask for help and trust colleagues.
- Ability to prioritise a varied workload.
- Take ownership and drive Team Engagement
- Interpret department, team and individual metrics for continuous improvement.
- Problem-solving skills to take the initiative and develop your knowledge.
Working Days/Hours:
2 on off shift 35.25 hours per week on average – over a two week rotation, 07:00 to 20:00:
Week 1:
- Monday / Tuesday - Working
- Wednesday / Thursday - Off
- Friday / Saturday - Working
- Sunday - Off
Week 2:
- Monday / Tuesday - Off
- Wednesday / Thursday - Working
- Friday / Saturday - Off
Company Benefits:
- Learning Hub
- Employee Assistance Program
- Pension Scheme
- Holiday Flexibility
- Gym Membership
- Monthly Products
- Exclusive Discounts
- Life Insurance
StudySmarter Expert Advice🤫
We think this is how you could land German Speaking Customer Care Team Leader (Hybrid)
✨Tip Number 1
Familiarise yourself with the healthcare industry and the specific services offered by our client. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Being able to communicate effectively in both German and English will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully led a team in the past. Highlight your coaching and mentoring experiences, as these are crucial for the Team Leader position.
✨Tip Number 4
Showcase your problem-solving abilities by thinking of scenarios where you've resolved complex customer issues. This will illustrate your capability to handle the responsibilities of the role effectively.
We think you need these skills to ace German Speaking Customer Care Team Leader (Hybrid)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience, especially in team leadership and customer service. Emphasise your fluency in German and English, as well as any specific IT systems you've used.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for customer service and your leadership skills. Mention specific examples of how you've motivated teams or resolved complex customer queries in the past.
Highlight Relevant Skills:In your application, focus on skills mentioned in the job description, such as coaching, problem-solving, and effective communication. Use bullet points to make these stand out.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Origin Recruitment Ltd
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to motivate and support a team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and development strategies.
✨Demonstrate Customer Service Passion
The role requires a strong commitment to customer service. Be ready to discuss specific instances where you went above and beyond for customers, highlighting your problem-solving skills and ability to handle complex queries.
✨Fluency in German and English
Since the position requires fluency in both languages, practice speaking about your experiences in both German and English. This will not only showcase your language skills but also your comfort in switching between them during the interview.
✨Familiarise Yourself with IT Systems
The job involves using bespoke IT systems. Research common customer care software and be prepared to discuss your experience with similar systems. If you have any knowledge of the specific tools used by the company, mention that as well.
