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- Tasks: Handle inbound and outbound calls, ensuring top-notch customer service.
- Company: Join Origin Multilingual, a leader in the healthcare industry.
- Benefits: Enjoy remote work, gym discounts, and a contributory pension scheme.
- Why this job: Be part of a supportive culture while making a real impact on customers' lives.
- Qualifications: Fluent in German, with strong communication skills; experience preferred but not essential.
- Other info: Flexible shifts available, with opportunities for personal growth.
The predicted salary is between 26500 - 26575 £ per year.
Location: Cambridge (Remote and 1 x per month in the Office)
Client Profile: Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- Managing email queries
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a ‘can do’ attitude
- Attention to detail with high level of communication skills is essential
- German Fluent speaker
- Computer literacy
- A passion to deliver the highest quality for our client’s customers
Different shifts available:
Shift 1 - 5 week rotation (Late Sat) - £26,575
Week 1: Monday to Friday. 07:00 – 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00
Week 3: Monday to Friday. 11:00 – 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
Week 5: Monday to Friday. 11:45 – 20:00
Shift 2 - 5 week rotation (Standard) £26,500
Week 1: Monday to Friday. 07:00 – 15:15 UK Time
Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
Week 3: Monday to Friday. 11:00 – 19:15 UK Time
Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
Week 5: Monday to Friday. 11:45 – 20:00 UK Time
Additional benefits:
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
German Customer Service Representative (Remote and Office working) employer: Origin Recruitment Ltd
Contact Detail:
Origin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Representative (Remote and Office working)
✨Tip Number 1
Familiarise yourself with the healthcare industry and the specific products offered by the company. This knowledge will not only help you answer customer queries effectively but also demonstrate your commitment to providing excellent service during interviews.
✨Tip Number 2
Practice your German language skills, especially in a customer service context. Engaging in role-play scenarios can help you become more comfortable handling calls and managing customer interactions in German.
✨Tip Number 3
Showcase your ability to build rapport with customers by preparing examples from your past experiences where you successfully resolved issues or enhanced customer satisfaction. This will highlight your interpersonal skills during any discussions.
✨Tip Number 4
Be ready to discuss your self-motivation and 'can do' attitude. Think of specific instances where you've taken initiative or gone above and beyond in previous roles, as this aligns perfectly with the personal specification for the job.
We think you need these skills to ace German Customer Service Representative (Remote and Office working)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you dealt with inbound and outbound calls. Emphasise your fluency in German and any specific skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build rapport with customers. Mention your attention to detail and self-motivation, as these are key traits for the role.
Showcase Product Knowledge: In your application, demonstrate your understanding of the healthcare industry and the importance of product knowledge in providing excellent customer service. This can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Origin Recruitment Ltd
✨Brush Up on Your Product Knowledge
Make sure you have a solid understanding of the products and services offered by the company. This will not only help you answer customer queries effectively but also demonstrate your commitment to providing top-quality service.
✨Practice Your German Communication Skills
Since this role requires fluency in German, it's essential to practice your language skills. Consider conducting mock interviews or conversations in German to build confidence and ensure you can communicate clearly with customers.
✨Showcase Your Customer Service Experience
Even if you don't have direct experience in a similar role, think about any past experiences where you've provided excellent customer service. Be ready to share specific examples that highlight your ability to handle queries and build rapport with customers.
✨Prepare for Remote Work Questions
As this position is hybrid, be prepared to discuss your experience with remote work. Highlight your self-motivation, time management skills, and how you stay productive while working from home.
