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For Companies At a Glance
- Tasks: Handle inbound and outbound calls, ensuring top-notch customer service.
- Company: Join Origin Multilingual, a leader in the healthcare industry.
- Benefits: Enjoy remote work, gym discounts, and a contributory pension scheme.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Fluent in German, with strong communication skills; experience preferred but not essential.
- Other info: Flexible shifts available, with opportunities for career development.
The predicted salary is between 26500 - 26575 £ per year.
Location: Cambridge (Remote and 1 x per month in the Office)
Client Profile: Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- Managing email queries
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a ‘can do’ attitude
- Attention to detail with high level of communication skills is essential
- German Fluent speaker
- Computer literacy
- A passion to deliver the highest quality for our client’s customers
Different shifts available:
Shift 1 - 5 week rotation (Late Sat) - £26,575
Week 1: Monday to Friday. 07:00 – 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00
Week 3: Monday to Friday. 11:00 – 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
Week 5: Monday to Friday. 11:45 – 20:00
Shift 2 - 5 week rotation (Standard) £26,500
Week 1: Monday to Friday. 07:00 – 15:15 UK Time
Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
Week 3: Monday to Friday. 11:00 – 19:15 UK Time
Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
Week 5: Monday to Friday. 11:45 – 20:00 UK Time
Additional benefits:
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
Contact Detail:
Origin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Representative (Remote and Office working)
✨Tip Number 1
Familiarise yourself with the healthcare industry and the specific products offered by the company. This knowledge will not only help you answer customer queries effectively but also demonstrate your commitment to providing excellent service during interviews.
✨Tip Number 2
Practice your German language skills, especially in a customer service context. Engaging in role-play scenarios can help you become more comfortable handling calls and managing customer interactions in German.
✨Tip Number 3
Showcase your ability to build rapport with customers by preparing examples of how you've successfully handled customer interactions in the past. This will highlight your interpersonal skills and your 'can do' attitude.
✨Tip Number 4
Be ready to discuss your computer literacy and any relevant software experience. Familiarity with customer service platforms can set you apart from other candidates, so brush up on any tools that may be used in this role.
We think you need these skills to ace German Customer Service Representative (Remote and Office working)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've dealt with German-speaking clients. Emphasise your communication skills and any product knowledge that relates to the healthcare industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build rapport with customers. Mention your fluency in German and how it will benefit the role, as well as your motivation to deliver high-quality service.
Showcase Relevant Skills: In your application, highlight specific skills that align with the job description, such as attention to detail, self-motivation, and computer literacy. Use examples from past experiences to demonstrate these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at Origin Recruitment Ltd
✨Brush Up on Your Product Knowledge
Make sure you have a solid understanding of the products and services offered by the company. This will not only help you answer customer queries effectively but also demonstrate your commitment to providing top-quality service.
✨Practice Your German Communication Skills
Since fluency in German is essential for this role, take some time to practice speaking and writing in German. You might even want to prepare answers to common interview questions in German to showcase your language skills.
✨Showcase Your Customer Service Experience
Even if you don't have direct experience in a similar role, think about any customer service experiences you've had. Be ready to share examples of how you've handled difficult situations or gone above and beyond for customers.
✨Demonstrate Your Self-Motivation
As this position involves remote work, it's important to convey your self-motivation and ability to work independently. Share examples of how you've successfully managed your time and tasks in previous roles.
