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- Tasks: Handle inbound and outbound calls, ensuring top-notch customer service.
- Company: Join Origin Multilingual, a leader in the healthcare industry.
- Benefits: Enjoy remote work, gym discounts, and a contributory pension scheme.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: Fluent in German, with strong communication skills; experience preferred but not essential.
- Other info: Flexible shifts available, with opportunities for career development.
The predicted salary is between 26500 - 27000 £ per year.
Location: Cambridge (Remote and 1 x per month in the Office)
Client Profile:
Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- Managing email queries
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a ‘can do’ attitude
- Attention to detail with high level of communication skills is essential
- German Fluent speaker
- Computer literacy
- A passion to deliver the highest quality for our client’s customers
Different shifts available:
Shift 1 - 5 week rotation (Late Sat) - £26,575
Week 1: Monday to Friday. 07:00 – 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00
Week 3: Monday to Friday. 11:00 – 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
Week 5: Monday to Friday. 11:45 – 20:00
Shift 2 - 5 week rotation (Standard) £26,500
Week 1: Monday to Friday. 07:00 – 15:15 UK Time
Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
Week 3: Monday to Friday. 11:00 – 19:15 UK Time
Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
Week 5: Monday to Friday. 11:45 – 20:00 UK Time
Additional benefits:
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
German Customer Service Representative (Remote and Office working) employer: Origin Recruitment Ltd
Contact Detail:
Origin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Representative (Remote and Office working)
✨Tip Number 1
Familiarise yourself with the healthcare industry and the specific products offered by the company. This knowledge will not only help you answer customer queries effectively but also demonstrate your commitment to providing excellent service during interviews.
✨Tip Number 2
Practice your German language skills, especially in a customer service context. Engaging in role-play scenarios can help you become more comfortable handling calls and managing customer interactions in German.
✨Tip Number 3
Showcase your ability to build rapport with customers by preparing examples from your past experiences where you successfully resolved issues or enhanced customer satisfaction. This will highlight your interpersonal skills during any discussions.
✨Tip Number 4
Be ready to discuss your flexibility regarding shifts and remote work. Since this role involves a hybrid working model, demonstrating your adaptability and willingness to meet the company's needs will make you a more attractive candidate.
We think you need these skills to ace German Customer Service Representative (Remote and Office working)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you dealt with inbound and outbound calls. Emphasise your fluency in German and any specific skills that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build rapport with customers. Mention your understanding of the healthcare industry and how your skills can add value to the team.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with customers in the past. Highlight your attention to detail and any experience managing email queries or taking orders.
Research the Company: Familiarise yourself with Origin Multilingual and their values. Understanding their approach to customer service will help you tailor your application and demonstrate your enthusiasm for the role.
How to prepare for a job interview at Origin Recruitment Ltd
✨Brush Up on Your German
Since this role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with customers.
✨Know the Product Range
Familiarise yourself with the products and services offered by the company. This will not only help you answer questions confidently but also show your enthusiasm for the role and your commitment to providing excellent customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer queries or complaints. Highlight your ability to build rapport and provide solutions, as these are key aspects of the job.
✨Demonstrate a 'Can Do' Attitude
The company values self-motivated individuals with a positive attitude. During the interview, express your willingness to take on challenges and your passion for delivering high-quality service to customers.
