German Customer Service Representative - (Hybrid, mostly remote) (Bury)

German Customer Service Representative – (Hybrid, mostly remote) Location : Cambridge (Remote and 1 x per month in the Office) Client Profile: Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis. Key Purpose The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge. Key Responsibilities: ● Answering calls from existing and new customers ● Proactively dealing with all queries relating to the business ● Taking orders and bookings via external and internal calls ● Managing email queries ● A professional approach with the ability to build rapport with each customer ● Demonstrating extensive knowledge on all product ranges ● Facilitating calls from B2B and B2C Personal Specification The successful candidate for the position, will have the following competences: ● Previous experience in a similar role (preferred but not essential) ● Customer service experience (preferred but not essential) ● Self-motivated, with a ‘can do’ attitude ● Attention to detail with high level of communication skills is essential ● German Fluent speaker ● Computer literacy ● A passion to deliver the highest quality for our client’s customers Different shifts available: — Shift 1 – 5 week rotation (Late Sat) – £26,575 Week 1: Monday to Friday. 07:00 – 15:15 Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00 Week 3: Monday to Friday. 11:00 – 19:15 Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00 Week 5: Monday to Friday. 11:45 – 20:00 Shift 2 – 5 week rotation (Standard) £26,500 Week 1: Monday to Friday. 07:00 – 15:15 UK Time Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time Week 3: Monday to Friday. 11:00 – 19:15 UK Tim Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time Week 5: Monday to Friday. 11:45 – 20:00 UK Time — Additional benefits: ● Contributory pension scheme of up to 6% ● Opportunity to buy & sell holiday ● Gym membership discounts ● Contributory hospital and health cash plan ● Cycle2Work scheme ● Eye care vouchers ● Free monthly nutritional and personal care products ● Life assurance ● Discounts at leading brands and retailers