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- Tasks: Handle inbound and outbound calls, ensuring top-notch customer service.
- Company: Join Origin Multilingual, a leader in the healthcare industry.
- Benefits: Enjoy remote work, gym discounts, and a contributory pension scheme.
- Why this job: Be part of a supportive team while making a real impact on customer satisfaction.
- Qualifications: Fluent in German, with strong communication skills; experience preferred but not essential.
- Other info: Flexible shifts available, with opportunities for personal growth.
The predicted salary is between 26500 - 27000 £ per year.
German Customer Service Representative – (Hybrid, mostly remote)
Maximise your chances of a successful application to this job by ensuring your CV and skills are a good match.
Location: Cambridge (Remote and 1 x per month in the Office)
Client Profile:
Origin Multilingual is proud to announce, we are searching for a German Speaking
Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
● Answering calls from existing and new customers
● Proactively dealing with all queries relating to the business
● Taking orders and bookings via external and internal calls
● Managing email queries
● A professional approach with the ability to build rapport with each customer
● Demonstrating extensive knowledge on all product ranges
● Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position, will have the following competences:
● Previous experience in a similar role (preferred but not essential)
● Customer service experience (preferred but not essential)
● Self-motivated, with a ‘can do’ attitude
● Attention to detail with high level of communication skills is essential
● German Fluent speaker
● Computer literacy
● A passion to deliver the highest quality for our client’s customers
Different shifts available:
—
Shift 1 – 5 week rotation (Late Sat) – £26,575
Week 1: Monday to Friday. 07:00 – 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00
Week 3: Monday to Friday. 11:00 – 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
Week 5: Monday to Friday. 11:45 – 20:00
Shift 2 – 5 week rotation (Standard) £26,500
Week 1: Monday to Friday. 07:00 – 15:15 UK Time
Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
Week 3: Monday to Friday. 11:00 – 19:15 UK Tim
Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
Week 5: Monday to Friday. 11:45 – 20:00 UK Time
—
Additional benefits:
● Contributory pension scheme of up to 6%
● Opportunity to buy & sell holiday
● Gym membership discounts
● Contributory hospital and health cash plan
● Cycle2Work scheme
● Eye care vouchers
● Free monthly nutritional and personal care products
● Life assurance
● Discounts at leading brands and retailers
Remote working/work at home options are available for this role.
German Customer Service Representative - (Hybrid, mostly remote) employer: Origin Recruitment Ltd
Contact Detail:
Origin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Representative - (Hybrid, mostly remote)
✨Tip Number 1
Familiarize yourself with the healthcare industry and the specific products offered by the company. This knowledge will help you build rapport with customers and demonstrate your expertise during the interview.
✨Tip Number 2
Practice your communication skills in both German and English. Since you'll be dealing with a diverse customer base, being able to switch between languages smoothly will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to handle customer queries proactively. Think of examples from your past experiences where you went above and beyond to assist a customer, as this will highlight your customer service skills.
✨Tip Number 4
Be prepared to discuss your availability for the different shifts mentioned in the job description. Flexibility can be a key factor in landing the job, so make sure to express your willingness to adapt to the required schedule.
We think you need these skills to ace German Customer Service Representative - (Hybrid, mostly remote)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the German Customer Service Representative position. Understand the key responsibilities and personal specifications required, as this will help you tailor your application.
Highlight Relevant Experience: If you have previous experience in customer service or a similar role, be sure to highlight this in your CV and cover letter. Even if your experience isn't directly related, emphasize transferable skills such as communication, problem-solving, and attention to detail.
Showcase Language Skills: Since fluency in German is essential for this role, make sure to clearly state your language proficiency in your application. If you have any certifications or relevant experiences that demonstrate your language skills, include them.
Personalize Your Cover Letter: Write a personalized cover letter that reflects your enthusiasm for the role and the company. Mention why you are interested in working in the healthcare industry and how you can contribute to providing top-quality service to customers.
How to prepare for a job interview at Origin Recruitment Ltd
✨Zeige deine Sprachkenntnisse
Da die Position einen fließenden Umgang mit der deutschen Sprache erfordert, solltest du während des Interviews sicherstellen, dass du deine Sprachkenntnisse unter Beweis stellst. Sprich klar und deutlich und scheue dich nicht, Fragen auf Deutsch zu stellen oder zu beantworten.
✨Bereite dich auf häufige Kundenanfragen vor
Informiere dich über typische Anfragen, die in der Kundenservice-Branche auftreten können. Überlege dir, wie du auf verschiedene Szenarien reagieren würdest, um zu zeigen, dass du proaktiv und lösungsorientiert bist.
✨Demonstriere Produktwissen
Stelle sicher, dass du dich im Vorfeld über die Produkte des Unternehmens informierst. Zeige im Interview, dass du bereit bist, dich in die Produktpalette einzuarbeiten und dass du ein echtes Interesse daran hast, den Kunden den bestmöglichen Service zu bieten.
✨Betone deine Kommunikationsfähigkeiten
Da die Rolle eine hohe Kommunikationsfähigkeit erfordert, solltest du Beispiele aus deiner bisherigen Erfahrung anführen, die deine Fähigkeit zur effektiven Kommunikation und zum Aufbau von Beziehungen zu Kunden belegen. Zeige, dass du in der Lage bist, auch in stressigen Situationen ruhig und professionell zu bleiben.
