Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to deliver top-notch customer service in German.
- Company: Join a leading international healthcare company making a difference.
- Benefits: Enjoy hybrid work, gym memberships, exclusive discounts, and flexible holidays.
- Why this job: Be part of a supportive culture focused on growth and teamwork.
- Qualifications: Fluent in German and English with strong coaching skills required.
- Other info: Work only once a week in the office; flexible shifts available.
The predicted salary is between 30000 - 42000 £ per year.
Location: St Neots, Hybrid only in the office once a week.
Our Client, a leading international healthcare company is looking for a German Speaking Customer Care Team Leader to join their team in St Neots, Cambridgeshire.
Responsibilities:
- Motivate and support the team to develop positive relationships with customers to provide excellent customer service.
- Lead a Team of Customer Care Administrators.
- Carry out various channel quality reviews and help your team develop using a coaching approach.
- Conduct regular 1-1s and performance reviews.
- Assist with Recruitment with Customer Care.
- Collaborate with colleagues to help us be the best we can be.
- Develop product and process knowledge to continue providing excellent customer service.
Requirements:
- Fluent in spoken and written German and English.
- Flexible Coaching & feedback skills.
- Ability to work in a team, ask for help and trust colleagues.
Working Schedule:
- 2 on off shift 35. Friday / Saturday - Working
- Sunday - Off
- Friday / Saturday - Off
Benefits:
- Employee Assistance Program
- Pension Scheme
- Holiday Flexibility
- Gym Membership
- Exclusive Discounts
- Life Insurance
German Customer Care Leader employer: Origin Recruitment Ltd
Contact Detail:
Origin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Care Leader
✨Tip Number 1
Familiarise yourself with the company's values and mission. Understanding what drives the organisation will help you align your answers during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Brush up on your coaching and feedback skills. Since the role involves leading a team, being able to showcase your experience in motivating and developing others will be crucial during discussions with the hiring team.
✨Tip Number 3
Prepare examples of how you've successfully handled customer service challenges in the past. Highlighting your problem-solving abilities and customer-centric approach will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace German Customer Care Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer care and leadership. Emphasise any previous roles where you led a team or provided exceptional customer service, especially in a bilingual environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your ability to motivate a team. Mention your fluency in German and English, and provide examples of how you've successfully coached team members in the past.
Showcase Your Skills: Clearly outline your coaching and feedback skills in your application. Provide specific examples of how you've developed team members or improved customer service processes in previous roles.
Highlight Flexibility and Teamwork: Demonstrate your ability to work collaboratively and flexibly. Mention instances where you've worked effectively within a team and how you’ve adapted to changing circumstances in a customer care setting.
How to prepare for a job interview at Origin Recruitment Ltd
✨Showcase Your Language Skills
Since the role requires fluency in both German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in German, so practice speaking clearly and confidently.
✨Highlight Leadership Experience
As a Customer Care Team Leader, you'll need to motivate and support your team. Share specific examples from your past experiences where you've successfully led a team, conducted performance reviews, or provided coaching. This will show your potential employer that you have the necessary skills to lead effectively.
✨Emphasise Customer Service Passion
The company is looking for someone passionate about delivering excellent customer service. Prepare to discuss what exceptional customer service means to you and provide examples of how you've gone above and beyond to ensure customer satisfaction in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and coaching abilities. Think about situations where you had to handle difficult customers or support team members in their development. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
