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- Tasks: Engage with customers through calls and emails, providing top-notch service and product knowledge.
- Company: Join Origin Multilingual, a leader in the healthcare industry, dedicated to excellent customer service.
- Benefits: Enjoy remote work options, gym discounts, health plans, and a contributory pension scheme.
- Why this job: Be part of a supportive culture that values your input and offers growth opportunities.
- Qualifications: Fluent German speaker with strong communication skills; experience preferred but not essential.
- Other info: Flexible shifts available, with a mix of remote and in-office work once a month.
The predicted salary is between 26500 - 27000 £ per year.
Location: Cambridge (Remote and 1 x per month in the Office)
Client Profile:
Origin Multilingual is proud to announce, we are searching for a German Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time and permanent basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer who calls as well as having strong product knowledge.
Key Responsibilities:
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- Managing email queries
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a ‘can do’ attitude
- Attention to detail with high level of communication skills is essential
- German Fluent speaker
- Computer literacy
- A passion to deliver the highest quality for our client’s customers
Different shifts available:
Shift 1 - 5 week rotation (Late Sat) - £26,575
Week 1: Monday to Friday. 07:00 – 15:15
Week 2: Monday, Tuesday, Wednesday, Thursday 07:30 – 15:45 and Saturday 11:45 –20:00
Week 3: Monday to Friday. 11:00 – 19:15
Week 4: Monday, Tuesday, Wednesday, Thursday. 08:00 – 16:15 and Saturday 09:45-18:00
Week 5: Monday to Friday. 11:45 – 20:00
Shift 2 - 5 week rotation (Standard) £26,500
Week 1: Monday to Friday. 07:00 – 15:15 UK Time
Week 2: Monday, Tuesday, Wednesday, Thursday and Saturday. 07:30 – 15:45 UK Time
Week 3: Monday to Friday. 11:00 – 19:15 UK Time
Week 4: Monday, Tuesday, Wednesday, Thursday and Saturday. 08:00 – 16:15 UK Time
Week 5: Monday to Friday. 11:45 – 20:00 UK Time
Additional benefits:
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
Customer Support Sales Advisor (Remote & Hybrid) employer: Origin Recruitment Ltd
Contact Detail:
Origin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Sales Advisor (Remote & Hybrid)
✨Tip Number 1
Familiarise yourself with the healthcare industry and the specific products offered by the company. This knowledge will help you stand out during interviews, as you'll be able to demonstrate your understanding of their services and how they benefit customers.
✨Tip Number 2
Practice your German language skills, especially in a customer service context. Being fluent is essential, so consider role-playing common customer scenarios to build your confidence and improve your communication skills.
✨Tip Number 3
Showcase your ability to build rapport with customers by preparing examples from your past experiences. Think of situations where you successfully resolved issues or enhanced customer satisfaction, as these stories can make a strong impression.
✨Tip Number 4
Be ready to discuss your self-motivation and 'can do' attitude during the interview. Prepare specific examples that highlight your proactive approach to problem-solving and how you handle challenges in a remote work environment.
We think you need these skills to ace Customer Support Sales Advisor (Remote & Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've dealt with inbound and outbound calls. Emphasise your fluency in German and any product knowledge that relates to the healthcare industry.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build rapport with customers. Mention specific examples of how you've added value in previous roles and your motivation to work in a hybrid environment.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as attention to detail, communication skills, and self-motivation. Use bullet points to make these stand out and relate them to your past experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer support role.
How to prepare for a job interview at Origin Recruitment Ltd
✨Brush Up on Your Product Knowledge
Make sure you have a solid understanding of the products and services offered by the company. This will not only help you answer questions confidently but also demonstrate your commitment to providing top-quality service.
✨Practice Your German Communication Skills
Since this role requires fluency in German, it's essential to practice your language skills. Consider conducting mock interviews in German to ensure you're comfortable communicating effectively with customers.
✨Showcase Your Customer Service Experience
Even if you don't have direct experience in a similar role, think about any customer service experiences you've had. Be ready to share specific examples of how you've handled customer queries or resolved issues in the past.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer situations. Prepare by thinking through common scenarios in customer service and how you would approach them, focusing on building rapport and resolving issues efficiently.
