At a Glance
- Tasks: Handle customer calls and ensure top-quality service for existing and new clients.
- Company: Join a leading healthcare company with a focus on customer satisfaction.
- Benefits: Competitive salary, pension scheme, health plan, and discounts at top brands.
- Other info: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Make a real difference in customer experiences while working mostly remotely.
- Qualifications: Fluency in Czech and either Polish or Slovenian; customer service experience is a plus.
The predicted salary is between 25000 - 25000 € per year.
Location: Cambridge (Remote and 1 x per month in the Office)
Salary: £25,000 per year
Client Profile: Origin Multilingual is proud to announce, we are searching for a Czech Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer.
Key Responsibilities
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a ‘can do’ attitude
- Attention to detail with high level of communication skills is essential
- Fluent in either Polish OR Slovenian
- A passion to deliver the highest quality for our client’s customers
Monday to Friday; 08:00-16:15
Additional benefits
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Contributory hospital and health cash plan
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote) in Cambridge employer: Origin Recruitment Ltd
Origin Multilingual is an exceptional employer, offering a hybrid working model that allows for flexibility while maintaining a strong connection with colleagues through monthly office visits in Cambridge. With a focus on employee well-being, the company provides a comprehensive benefits package including a contributory pension scheme, health cash plan, and discounts at leading brands, fostering a supportive work culture that prioritises personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote) in Cambridge
✨Tip Number 1
Get to know the company! Research Origin Multilingual and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to sound confident and friendly. Try role-playing common customer service scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about the opportunity and want to be part of the StudySmarter community.
We think you need these skills to ace Czech & German OR Czech & Polish Customer Service Representative - (Hybrid, mostly remote) in Cambridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight any customer service experience you have, especially if it involves handling calls or queries. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to show off your personality and explain why you're the perfect fit for this role. Don’t forget to mention your language skills and any relevant experience.
Show Your Passion:We love candidates who are genuinely excited about helping customers. In your application, let us know why you’re passionate about customer service and how you can add value to our team.
Apply Through Our Website:To make sure your application gets to us quickly, apply through our website. It’s super easy and ensures we see your application right away. We can’t wait to hear from you!
How to prepare for a job interview at Origin Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on the company's products and services. Since you'll be dealing with customer queries, having a solid understanding of what they offer will help you build rapport and answer questions confidently.
✨Practice Makes Perfect
Rehearse common customer service scenarios. Think about how you would handle different types of calls, whether it's a complaint or a simple inquiry. This will help you feel more prepared and less anxious during the interview.
✨Show Off Your Communication Skills
Since this role requires high-level communication skills, be ready to demonstrate your ability to articulate clearly. You might want to practice explaining complex ideas in simple terms, as this is key in customer service.
✨Bring Your 'Can Do' Attitude
Employers love a positive mindset! Be sure to convey your self-motivation and enthusiasm for helping customers. Share examples from your past experiences where you went above and beyond to assist someone.
