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- Tasks: Handle customer calls and provide top-notch service in a hybrid role.
- Company: Join a leading healthcare company with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, pension scheme, and discounts at top brands.
- Other info: Flexible work environment with opportunities for personal growth.
- Why this job: Make a real difference in customers' lives while working remotely.
- Qualifications: Fluency in Czech and strong communication skills are essential.
The predicted salary is between 25000 - 25000 £ per year.
Location: Cambridge (Remote and 1 x per month in the Office)
Salary: £25,000 per year
Client Profile: Origin Multilingual is proud to announce, we are searching for a Czech Speaking Customer Service Advisor to join an industry leader in the healthcare industry. This opportunity is offered on a full time basis.
Key Purpose
The representative will be dealing with inbound and outbound calls on a daily basis to ensure a top-quality service for existing and new customers. You will be in charge of adding value to each customer.
Key Responsibilities
- Answering calls from existing and new customers
- Proactively dealing with all queries relating to the business
- Taking orders and bookings via external and internal calls
- A professional approach with the ability to build rapport with each customer
- Demonstrating extensive knowledge on all product ranges
- Facilitating calls from B2B and B2C
Personal Specification
The successful candidate for the position will have the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a ‘can do’ attitude
- Attention to detail with high level of communication skills is essential
- Fluent in either Polish OR Slovenian
- A passion to deliver the highest quality for our client’s customers
Monday to Friday; 08:00-16:15
Additional benefits
- Contributory pension scheme of up to 6%
- Opportunity to buy & sell holiday
- Contributory hospital and health cash plan
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
Czech Customer Service Representative in Cambridge employer: Origin Recruitment Ltd
Contact Detail:
Origin Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Czech Customer Service Representative in Cambridge
✨Tip Number 1
Get to know the company! Research Origin Multilingual and their values. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers daily, role-play common scenarios with a friend or family member. This will help you feel more confident when answering calls.
✨Tip Number 3
Show off your language skills! If you're fluent in Czech, make sure to highlight that during your interactions. It’s a key part of the job, so let them know you’re ready to use it!
✨Tip Number 4
Apply through our website! We want to see your application, and applying directly helps us keep track of your progress. Plus, it shows you're serious about joining the team!
We think you need these skills to ace Czech Customer Service Representative in Cambridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a Czech Customer Service Representative. Highlight any relevant experience, especially in customer service, and don’t forget to mention your language skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can add value to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your strong communication skills. Use clear and concise language, and don’t hesitate to show your personality!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Origin Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on the company's products and services. Since you'll be dealing with customer queries, having a solid understanding of what they offer will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Czech
Since this position requires fluency in Czech, it’s a good idea to practice speaking and listening in the language. Try role-playing common customer service scenarios with a friend or family member to get comfortable with the terminology and phrases you might use during the interview.
✨Show Off Your People Skills
Customer service is all about building rapport. Think of examples from your past experiences where you've successfully handled customer interactions. Be ready to share these stories during the interview to demonstrate your ability to connect with customers and resolve their issues.
✨Ask Smart Questions
Prepare some thoughtful questions to ask at the end of your interview. This shows that you're engaged and interested in the company. You could ask about the team culture, training opportunities, or how success is measured in the role. It’s a great way to leave a lasting impression!